Workforce Specialist
hace 2 semanas
Remotics.Io is a leading remote driving nearshoring company based in Mexico that provides services to US companies.By leveraging our experience, scalability, and robust infrastructure, we enable our clients to create reliable and cost-effective operations for autonomous delivery robots and remote vehicle platforms.Our infrastructure features redundant connectivity, electricity supply, top-tier security, and a qualified and certified workforce, ensuring the highest standards of service and quality.This is a full-time role based in Mexico City, Mexico, with some work-from-home flexibility.The Workforce Specialist will be responsible for capacity planning, managing workforce analytics, overseeing workforce management programs, and developing workforce planning strategies.Daily tasks include monitoring employee performance, optimizing workforce schedules, and ensuring operational efficiency.Qualifications- Skills in Capacity Planning and Workforce Planning- Strong Analytical Skills and experience in Workforce Management- Program Management skills- Excellent organizational and communication- Ability to work independently and in a hybrid work environment- Bachelor's degree in Business Administration, Human Resources, or related field- Experience with massive workforces and multi-shift operations- Experience in contact centers is a plus- English proficiencyMain ActivitiesForecasting – Predict future workload and staffing needs based on historical data and trends.Scheduling – Create and manage staff schedules to meet service level goals efficiently.Real-Time Monitoring – Track live operations to ensure schedule adherence and respond to sudden changes.Capacity Planning – Plan long-term staffing based on business growth, attrition, and productivity targets.Reporting & Analysis – Analyze performance metrics and generate reports to support decision-making.WFM System Management – Use and maintain workforce management tools like NICE, Verint, or Kronos.Stakeholder Coordination – Collaborate with operations, HR, and other departments to align on workforce strategies.Time-Off and Leave Management – Manage requests and ensure optimal staffing coverage.#J-*****-Ljbffr
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Workforce Specialist
hace 3 semanas
Xico, México Remotics A tiempo completoRemotics.Io is a leading remote driving nearshoring company based in Mexico that provides services to US companies. By leveraging our experience, scalability, and robust infrastructure, we enable our clients to create reliable and cost-effective operations for autonomous delivery robots and remote vehicle platforms. Our infrastructure features redundant...
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Workforce Specialist
hace 3 semanas
Xico, México Remotics A tiempo completoRemotics.Io is a leading remote driving nearshoring company based in Mexico that provides services to US companies. By leveraging our experience, scalability, and robust infrastructure, we enable our clients to create reliable and cost-effective operations for autonomous delivery robots and remote vehicle platforms. Our infrastructure features redundant...
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Workforce Specialist
hace 2 semanas
Xico, México Remotics.Io A tiempo completoRemotics.Io is a leading remote driving nearshoring company based in Mexico that provides services to US companies.By leveraging our experience, scalability, and robust infrastructure, we enable our clients to create reliable and cost-effective operations for autonomous delivery robots and remote vehicle platforms.Our infrastructure features redundant...
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Hybrid Workforce Planner
hace 2 semanas
Xico, México Remotics A tiempo completoA leading nearshoring company in Mexico is seeking a Workforce Specialist who will oversee capacity planning and workforce management programs.The ideal candidate will have strong analytical skills, experience with workforce tools such as NICE or Kronos, and a Bachelor's degree in Business Administration or Human Resources.Daily tasks include monitoring...
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Hybrid Workforce Planner
hace 3 semanas
Xico, México Remotics A tiempo completoA leading nearshoring company in Mexico is seeking a Workforce Specialist who will oversee capacity planning and workforce management programs. The ideal candidate will have strong analytical skills, experience with workforce tools such as NICE or Kronos, and a Bachelor’s degree in Business Administration or Human Resources. Daily tasks include monitoring...
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Strategic Workforce Planner
hace 2 semanas
Xico, México Remotics.Io A tiempo completoA leading remote driving nearshoring company is seeking a Workforce Specialist to oversee capacity planning and workforce analytics.In this full-time role based in Mexico, you'll monitor employee performance, optimize workforce schedules, and ensure operational efficiency.The ideal candidate holds a bachelor's degree and possesses strong skills in capacity...
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Support Specialist, Workforce
hace 2 semanas
Xico, México Restaurant365 A tiempo completoThe Support Specialist, Workforce is responsible for supporting R365 Payroll clients.They will work closely with the sales team, implementation managers and 3rd party partners to ensure all clients receive a delightful experience with R365 Payroll.A successful applicant will have a proven track record of great attention to detail and the ability to work...
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Remote Wordpress Marketing
hace 2 semanas
Xico, México Remoto Workforce A tiempo completoA leading remote workforce provider based in Mexico is seeking a Marketing & Web Content Specialist.This full-time role involves building and updating websites, creating compelling graphics, and supporting marketing campaigns.The ideal candidate will have at least 2 years of relevant experience, proficiency in WordPress and design tools like Canva and...
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Xico, México Konecta México A tiempo completoAnalista de Workforce Management Especialista en Forecasting para Contact CenterEstamos buscando un Analista de WFM especializado en Forecasting para unirse a nuestro equipo de Workforce Management.Si tienes pasión por transformar datos históricos y tendencias en predicciones precisas que optimicen nuestros recursos y garantizen un servicio excepcional al...
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Marketing & Web Content Specialist
hace 2 semanas
Xico, México Remoto Workforce A tiempo completoMarketing & Web Content SpecialistRemote – Mexico Full-time | PermanentPayroll : 21K MXN – 24K MXN | Direct : 24K MXN – 28K MXNWe are seeking a highly skilled Marketing & Web Content Specialist to join our growing team.This role is perfect for someone who is equal parts creative and technical—someone who can build and update websites, design...
