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hace 2 semanas

Xico, México Covestic Inc A tiempo completo

Please note that this position requires Mac/iOS experience and will be working in the Polanco office Monday through Friday.ResponsibilitiesDeploy and configure laptops and mobile devices, including cleaning, repair, replacement, and managing logistics.Perform software break/fix procedures.Activate roaming services for mobile devices.Provide timely updates to users utilizing the IT Service Management (ITSM) tool.Conduct workstation sweeps for maintenance and troubleshooting.Support IT Asset Management (ITAM) including storage administration, inventory, and management.Manage printers, including configuration, deployment, and troubleshooting.Support network and infrastructure operations as needed.Execute adds, moves, and changes (AMC) within IT infrastructure.Coordinate tech grab-and-go replenishment (restocking).Maintain loaner devices fleet ensuring availability and functionality.Maintain conference/meeting room AV systems to ensure they are operational.Perform physical IT-related tasks such as cabling, unboxing/boxing equipment, lifting, climbing ladders, and organizing storage.Handle hardware shipments and logistics.Be available to support additional IT-related activities as necessary.Mentor and provide support to junior technicians.Provide technical leadership within the support organization.Assess, prioritize, review, and assign IT support tickets to appropriate technicians; coordinate support resources efficiently.Operationally lead daily IT support efforts to ensure timely resolution of issues.QualificationsMinimum 3 years of experience as an IT Technician or in a similar technical support role.Proficiency in deploying and managing laptops, mobile devices, printers, and associated software.Experience with IT Asset Management and ITSM tools.Strong troubleshooting, hardware repair, and maintenance skills.Ability to perform physical IT-related tasks safely and efficiently.Excellent communication skills, with a user-focused approach to support.Demonstrated ability to mentor junior staff and lead support teams.Fluent in Spanish and English preferred.Additional InformationFlexibility to participate in extra IT activities and support tasks as needed.#J-*****-Ljbffr

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