UX Researcher

UX Researcher - Mexico City Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud‑native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real‑time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube. Summary Delinea is looking for an experienced UX Researcher to join our User Experience team as our first dedicated research professional. You’ll work alongside a team of talented designers to establish and champion user‑centered practices across the organization, directly influencing the success of our identity security platform. As a self‑starter, you’ll have the autonomy to build our research practice from the ground up—defining methodologies, creating research frameworks, and ensuring that customer insights drive product decisions at every level. This position will be Hybrid in our Mexico City Office – In Office Days are Tuesday, Wednesday, Thursday. What You’ll Do Partner closely with designers, product managers, and engineers to identify research opportunities and frame the right questions Lead, design, execute, and communicate impactful research studies with B2B participants including IT and security professionals Translate complex research findings into actionable insights that inform product strategy, design decisions, and roadmap priorities Recruit and manage relationships with research participants, including building panels of security practitioners and IT administrators Advocate for users throughout the product development lifecycle, bringing their voice into planning sessions, design reviews, and strategic discussions Establish research best practices, processes, and tools as we scale our research capabilities Present findings to stakeholders at all levels, from design team critiques to executive leadership reviews Work cross‑functionally with field teams, customer success, sales, and other departments to surface and compile customer insights Maintain and socialize our user profiles and JTBD artifacts to the product development organization We’d Love to See Strong foundation in both qualitative and quantitative research methods, with demonstrated ability to choose the right approach for each question Experience working with technical users such as IT administrators, security professionals, or developers—bonus points for familiarity with identity and access management concepts Proven ability to work independently, managing your own research roadmap while balancing multiple projects and stakeholder needs Excellent communication and storytelling skills, with the ability to make complex findings accessible and compelling Collaborative mindset with experience partnering across disciplines and influencing without formal authority Comfortable with ambiguity and building processes in a dynamic environment Bonus If You Have Background in security services/products helpful but not required Experience training others (Designers, Product Managers) in conducting research effectively and building toolkits that empower them to conduct tactical research Familiarity with the Jobs‑to‑be‑done methodology Why work at Delinea? We’re passionate problem‑solvers helping the world’s largest organizations protect what matters most: their human and machine identities We invest in people who are smart, self‑motivated, and collaborative What we offer in return is meaningful work, a culture of innovation and great career progression At Delinea, our core values are STRONG and guide our behaviors and success Spirited – We bring energy and passion to everything we do Trust – We act with integrity and deliver on our commitments Respect – We listen, value different perspectives, and work as one team Ownership – We take initiative and follow through Nimble – We adapt quickly in a fast‑changing environment Global – We embrace diverse people and ideas to drive better outcomes We believe weaving these core values into our day‑to‑day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays. Delinea is an Equal Opportunity and Affidavit Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed. 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