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At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy.Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.- performing, durable structure.This will enable us, and any future incarnations of the team, to manage the experience and maximize value for our customers, the company and shareholders for some time to come.We are looking at prospects and customers firstly through a segment lens.Consequently, we have Product Manager roles that align to those segments - Consumer, Small Business (including Partners) and Enterprise, Platforms & Marketplaces.Each Product Manager is accountable for customer and business outcomes in their area, and for identifying and executing a program of work that will drive those outcomes.We also have a Platform Product Manager, who is accountable for providing our engineering partners with business requirements for platform development, as well as driving horizontal efforts that affect all segments (eg: Globalization strategy, Platform strategy, Site Performance improvements, etc.).In addition, we have an SEO Product Manager, a web lead for our International Markets, and an Integration and Strategic Development PM.The SEO role is accountable for setting our SEO strategy, then working with our engineering and content partners to ensure it is executed to plan, with a view to maximizing the opportunities in natural search.The web lead for International is responsible for scaling our approach to all non-US markets, and the Integration & Strategic Development PM will oversee all site integrations (usually following M&A activities) as well as other strategic projects.In addition, there are dedicated teams in the engineering, content, design and business analytics organizations that support us in executing against our platform and experience backlogs, again all with a view to achieving the customer and business outcomes we have identified as priorities.**Job Description**:This is a strategic role focused on one of three customer segments (consumer, small and medium business, enterprise) with a view to developing the tools and information they need to make a fully informed decision when considering PayPal as their payment provider of choice.There is also a requirement to support existing customers, providing information and experiences that help them make the most out of their relationship with PayPal as they continue to manage finances in their personal lives or businesses.You will define and explore the problem space and define the customer facing strategy.You will also lead execution of customer facing web and mobile solutions, working with stakeholders across the enterprise to capture customer problems and develop tools and content to help solve them.Your main interfaces will be with our sales and marketing, go-to-market and product and engineering teams, and you need to be comfortable working with our compliance and legal colleagues to ensure we remain compliant globally.You will need the flexibility to be effective driving strong business outcomes in open-ended processes, as you are when operating in the structure of a sprint team.Regular activities include tracking and reporting against business KPIs, setting targets and building plans to accomplish them, and project managing execution to successful outcomes.A typical day might include commissioning content, critiquing designs, synthesizing the results of multi-variate testing to identify insights, and collating requirements for tools and systems development.Customer empathy, the ability to scale and think globally, and stakeholder management are keys to succeeding in this role.**Responsibilities**:- Defining KPIs and meeting business targets for customer prospect conversion and activation globally- Defining and overseeing development of customer facing web and mobile experiences targeting prospects and existing customers- Working with stakeholders across the company to ensure the web experience fits the end-to-end customer experience and supports cross-enterprise goals and outcomes- Working with our analyst and research partners to grow our analytical capabilities and establish best practices, define research goals and run multi-variant tests to improve growth KPIs- Working with our platform team to identify platform requirements and required technologies to meet our customer and business goalsSuccess in this role requires:- Understanding the customer segment (Consumer, small and medium business, enterprise), specifically their needs and decision-making processes when choosing and using payment providers- Understanding mobile/web growth drivers- Drive for results and leading cross-functional teams- Strong analytical & data skills- Strong understanding of what
