AI Specialist

hace 2 semanas

Mexico City Getdarwin A tiempo completo

We are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology and AI. As an AI Special Forces Specialist, you will play a critical role, acting as the first line of defense when clients encounter issues with their AI agents or need to integrate them with external systems. You’ll work directly with customers to resolve questions, troubleshoot technical problems, and collaborate with internal teams (CS, Onboarding, Product, and Engineering) to ensure issues are resolved promptly and thoroughly. Your work is key to maintaining strong client relationships and ensuring satisfaction with the Darwin AI experience. In this role, you will: Respond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction. Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations Monitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform Work closely with Product and Engineering teams, escalating complex issues and contributing to product improvements. Document support activity in the appropriate platform, maintaining accurate logs of issues and resolutions. Identify recurring issues and contribute to internal documentation and FAQs. Collaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience. Audit AI conversations to detect bugs or opportunities for improvement. Ensure that all critical feedback and issues are resolved within the SLA. Experience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments. Strong troubleshooting skills and ability to resolve issues efficiently. Familiarity with AI behavior, JSON structures, and state machines (training provided). Experience with AI configuration, WhatsApp, APIs, and third‑party integrations. Knowledge of process automation; experience with Zapier is a plus. Programming knowledge, especially in Python, is a plus. Ability to explain technical concepts clearly to both technical and non‑technical audiences Highly organized, with the ability to manage multiple support cases at once. Strong written and verbal communication skills. A customer‑first mindset with a genuine desire to help clients succeed. A team player with adaptability in fast‑paced environments. Passion for technology, AI, and continuous learning. Benefits Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills. OpenAI or Gemini Premium License: Complimentary access to an OpenAI premium license for personal or professional use. Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work‑life balance. Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like #J-18808-Ljbffr

  • AI Specialist

    hace 2 semanas

    Mexico City Darwin AI A tiempo completo

    We are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology...

  • AI Specialist

    hace 2 semanas

    Mexico City Darwin AI A tiempo completo

    We are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology...

  • AI Specialist

    hace 2 semanas

    Mexico City Darwin AI A tiempo completo

    We are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology...

  • AI Support Specialist — Fast Troubleshooting for SaaS

    hace 2 semanas

    Mexico City Darwin AI A tiempo completo

    A leading AI technology firm in Ciudad de México is seeking an AI Special Forces Specialist to join their team. You will be responsible for delivering high-quality support to clients, resolving technical issues, and collaborating with various teams to ensure optimal client satisfaction. The ideal candidate should possess strong troubleshooting skills and a...

  • UI/AI Specialist

    hace 2 semanas

    Mexico City Medium A tiempo completo

    Remote UI/AI Specialist We are seeking a Remote UI/AI Specialist to join our team in US. Working hours: Monday to Friday, 9:30 AM–5:30 PM EST. Key Responsibilities User Interface & Experience Design: Design clean, intuitive, responsive interfaces using modern web standards (HTML5, CSS3, WCAG accessibility guidelines, etc.). Translate requirements and user...

  • UI/AI Specialist

    hace 2 semanas

    Mexico City Medium A tiempo completo

    Remote UI/AI Specialist We are seeking a Remote UI/AI Specialist to join our team in US. Working hours: Monday to Friday, 9:30 AM–5:30 PM EST. Key Responsibilities User Interface & Experience Design: Design clean, intuitive, responsive interfaces using modern web standards (HTML5, CSS3, WCAG accessibility guidelines, etc.). Translate requirements and user...

  • AI Language Specialist

    hace 7 días

    Mexico City T-Maxx International A tiempo completo

    About the Company We are partnering with a world-leading technology company at the forefront of artificial intelligence and large language model development . This organization is shaping the future of AI-driven products used by hundreds of millions of users globally , with a strong focus on language intelligence, cultural understanding, and human-centered...

  • AI Language Specialist

    hace 2 semanas

    Mexico City T-Maxx International A tiempo completo

    About the CompanyWe are partnering with a world-leading technology company at the forefront of artificial intelligence and large language model development.This organization is shaping the future of AI-driven products used by hundreds of millions of users globally, with a strong focus on language intelligence, cultural understanding, and human-centered AI.To...

  • AI Language Specialist

    hace 1 semana

    Mexico City T-Maxx International A tiempo completo

    About the Company We are partnering with a world-leading technology company at the forefront of artificial intelligence and large language model development. This organization is shaping the future of AI-driven products used by hundreds of millions of users globally, with a strong focus on language intelligence, cultural understanding, and human-centered...

  • AI Language Specialist

    hace 2 semanas

    Mexico City T-Maxx International A tiempo completo

    About the Company We are partnering with a world-leading technology company at the forefront of artificial intelligence and large language model development . This organization is shaping the future of AI-driven products used by hundreds of millions of users globally , with a strong focus on language intelligence, cultural understanding, and human-centered...