Customer Care Representative Junior
hace 3 semanas
Join us and celebrate the beauty of human experience.Create for happier, healthier lives, with love for nature.Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good.There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.In Mexico, work with our caring colleagues from our 6 innovative research, creation, and production centres to help us grow with purpose.Every day, your talent, your personality, and your determination will shape our future, making a positive difference on billions of people.Every essence of you enriches our world.We are Givaudan.Human by nature.Customer Care Representative Junior, your future opportunity?You will manage process sales orders from receipt through to shipment for assigned customers or affiliates following Customer Care guidelines.Guide communication between the customer, operations and sales team to ensure customers' needs are met in the most efficient and cost-effective way.You will report to our Customer Care Manager, based in Querétaro, Mexico.In this exciting opportunity, you'll:Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelinesProvide support for assigned customers and affiliates to meet order requirementsDay to day communication with customers, operations and sales Interpret and analyse client schedules and prioritise ordersResolve issues and handle customer complaints internally and externallyConfirm pricing, inventory availability and provide ship date informationArrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevantPrepare Invoices, Debit and Credit notes, process notifications and Customer ReturnsCoordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectationsCoordinate with planning on information relating to demand planning and stock positionsUpdate and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirementsProvide coverage and support accounts for other team members as necessaryProperly identify the right communication method based on the sense of urgency and issueKnows how to diffuse a difficult situation and get resolution with the customers Identify opportunities for improvements in customer careYour professional profile includes:2 or more years of experienceCommunication SkillsExperience in Customer Relationship ManagementBasic Knowledge of SAP or Order Entry SystemsBasic Inventory Management knowledgeMicrosoft Office ExpertiseBasic Negotiation SkillsUnderstanding of Incoterms and Shipping TerminologyLanguage Skills: Advanced EnglishWe offer the following benefits:Annual bonus and PTU.Excellent medical insurance plan.Excellent Savings Plan.Career Development Opportunities with access to many virtual learning sessions.International working environment#J-*****-Ljbffr
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Junior Customer Care Specialist
hace 4 semanas
Pedro Escobedo, México Givaudan A tiempo completoA global leader in flavor and fragrance solutions is seeking a Customer Care Representative Junior in Querétaro, Mexico.This role requires managing the sales order process, ensuring effective communication between customers, sales, and operations while addressing customer needs.The ideal candidate will have over 2 years of experience in customer care,...
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Customer Care Representative Junior
hace 1 semana
Pedro Escobedo, México Givaudan A tiempo completoJoin us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There's much to learn and many to learn from, with more than 16,000...
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Customer Service Representative
hace 2 semanas
Escobedo, México Remote Leverage A tiempo completo**Customer Service Representative****Hiring REMOTE Customer Service Reps - Multiple positions immediately available.****$1000-$2500 USD per Month**We help US businesses hire applicants from Latin America and the Philippines, and we have multiple open Customer Service Rep positions we need to immediately hire. You would be working with the business directly,...
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Customer Service Representative
hace 1 semana
San Pedro Garza García, México Johnson Controls A tiempo completo**What are you going to do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **Order Processing**: - Order input in SAP (different order types). - Send order confirmation to customer (confirm...
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Customer Service Representative
hace 1 semana
San Pedro Garza García, México Johnson Controls A tiempo completoJob details **Employment Type**: Full-Time **Location**: San Pedro Garza Garcia, Nuevo Leon, Mexico **Job Category**: Sales & Marketing **Job Number**: - WD30248539 **Job Description**: What are you going to do? Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales...
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Customer Service Representative
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Escobedo, México Peerless Industries A tiempo completo**Descripción de la empresa** Peerless-AV® is a leading designer and manufacturer of award-winning audio solutions for over 75 years. Our AV solutions range from interactive kiosks, outdoor displays, video wall mounts and more. You may not know Peerless-AV® by name, but you have likely seen our products in malls, amusement parks, hotels, sport stadiums...
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Customer Service Representative
hace 5 días
Escobedo, México Recrew A tiempo completo**Planta de giro metal mecánico - automotriz en Escobedo, esta en búsqueda de un**:**Puesto a contratar**:(1) Customer Service Representative | Representante de Servicio al Cliente**Escolaridad**:Ingenierías o Licenciatura en Administración de Empresas o afín. **Pasante o Titulado.****Principales responsabilidades y conocimientos**:- Asegurar la...
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Customer Service Representative
hace 5 días
Escobedo, México Recrew A tiempo completo**Planta de giro metal mecánico - automotriz en Escobedo, esta en búsqueda de un**: **Puesto a contratar**:(1) Customer Service Representative | Representante de Servicio al Cliente **Escolaridad**:Ingenierías o Licenciatura en Administración de Empresas o afín. **Pasante o Titulado.** **Principales responsabilidades y conocimientos**: - Asegurar la...
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Customer Service Representative
hace 4 semanas
Escobedo, México Univar Solutions A tiempo completo**Univar Solutions,**esta en busca de **Customer Service Representative.****Perfil**:*Escolaridad: Lic. Admon o a fin.*Experiência mínima de 2 años en el área de atención a clientes.- Manejo de SAP (INDISPENSABLE).*Inglés intermedio - Avanzado (INDISPENSABLE).Funciones:- Captura de pedidos en el sistema- Cotejar información en sistemas y que sea la...
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Customer Success Representative
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Escobedo, México Red Work Bajio S.A. De C.V. A tiempo completo**Customer Success Representative Mexico****Duties and Key Responsibilities**- Process orders, expedite orders, and provide order confirmations to customers- Support Sales Account Managers- Give customers advice & information about products, provide sales information, and handle complaints- Maintain customer information within company databases- Answer and...
