Customer Support Specialist

hace 3 semanas

Cancún, México Roverd A tiempo completo

Company Description Roverd is an online booking software provider specializing in managing appointments, activities, tours, excursions, classes, and more.Offering a user-friendly platform, Roverd eliminates setup or monthly fees, making it an accessible solution for businesses of all sizes.Dedicated to simplifying the booking process, Roverd helps businesses operate efficiently and provide seamless customer experiences.Contact Roverd to streamline your scheduling needs and enable a smooth workflow.Role Description This is a full-time remote position for a Customer Support Specialist.The successful candidate will handle customer inquiries efficiently, provide technical support, resolve issues to ensure customer satisfaction, and foster positive relationships.Daily tasks include responding to customer queries via various channels, analyzing and troubleshooting technical challenges, and delivering prompt and effective resolutions to maintain high levels of customer support.Qualifications Strong Customer Support and Customer Satisfaction focus, with a passion for delivering an excellent customer experienceExceptional Interpersonal Skills and ability to maintain professional communication in diverse situationsExperience in Technical Support and troubleshooting technical issues effectivelyProven Analytical Skills and problem-solving capabilities to resolve customer concernsAbility to work independently in a remote environment and manage time effectivelyStrong organizational and multitasking skills to manage multiple customer interactions simultaneouslyFamiliarity with booking or appointment management software is a plusProficiency in written and verbal communication in English; additional languages are an advantage

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