Customer Care Specialist
hace 1 semana
Our client, a dynamic e-commerce business, offering eco-friendly Home & Kitchen products, is looking for a proactive and empathetic Customer Care Specialist for a full-time remote position. We are seeking a warm, customer-focused professional who excels in written communication and thrives in digital environments. The ideal candidate has experience in email and chat-based customer service and feels comfortable initiating outreach through social media and messaging platforms. A background in e-commerce or online support is a strong plus. About the company: It is a fast-growing brand developing several new green and sustainable products for eco-conscious consumers. Currently, the company sells mostly on Amazon, but it also operates on Shopify, Walmart, and Fair, offering its products in 6 countries (USA, Canada, Mexico, UK, Germany, and Japan). Besides the strong online presence, they also sell in 260+ physical stores and recently closed large distribution partnerships for state-wide USA retail sales. Key Responsibilities: Respond to customer inquiries via email, live chat, and social media messages in a timely, friendly, and accurate manner.Actively reach out to customers via social media platforms (e.g. Instagram, Facebook) and WhatsApp groups to share helpful content, product updates, and support.Handle customer questions related to orders, shipping, product issues, warranties, and returns.Marketplace reviews management: apply strategies to maximize positive reviews and minimize negative ones.Brand reputation management: interact with potential customers in social media, Reddit and other platforms to lead positive conversations about the brand.Look for opportunities to upsell or cross-sell relevant products through helpful and personalized communication.Accurately document all customer interactions in the CRM system.Work cross-functionally with internal teams to resolve customer concerns efficiently.Maintain a consistent tone of kindness, calmness, and professionalism in all written communication.Contribute ideas to improve the overall customer experience and engagement strategy. Requirements: Fluent English speaker with excellent written communication skills.Prior experience in email/chat-based customer support (experience in e-commerce or online retail is a strong advantage).Empathetic, solution-oriented, and attentive to detail.Confident using CRM tools, chat platforms, and social media channels for customer engagement.Comfortable with proactive outreach and community interaction.Tech-savvy and quick to learn new systems and tools.Well-organized, self-motivated, and capable of managing multiple tasks in a remote setting.A friendly, calm demeanor and a genuine desire to help others. What We Offer: Work for a market-proven, fast-growing international company.Competitive and timely salary.Supportive and friendly work environment.Be a part of something bigger, where you can have autonomy over your work.Fully remote work and flexible working hours (work from whatever place).
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Customer Care/support Specialist
hace 2 semanas
Cancún, México AdriaScan A tiempo completo**About AdriaScan** AdriaScan is a global provider of passport/ID scanning solutions in travel and hospitality industries. Since founding in 2006, we have implemented our solutions for over 3000 customers across more than 120 countries worldwide. Our solutions are industry standard, and we are approved supplier of passport/ID scanning solutions for some of...
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Customer Care
hace 3 semanas
Cancún, México Majestic Resorts A tiempo completoEn Majestic Resorts el talento humano ha sido siempre la clave de nuestro éxito. Te ofrecemos un excelente ambiente de trabajo donde poder desarrollar todas tus capacidades para crecer juntos profesional y personalmente. Majestic Resorts garantiza la igualdad de trato y oportunidades entre hombres y mujeres en sus procesos de selección y apuesta por un...
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Customer Experience Specialist
hace 2 semanas
Cancún, Quintana Roo, México BRAVA BODY DYNAMICS A tiempo completoCompany DescriptionBRAVA BODY DYNAMICS is Cancun's Top Luxury Fitness Studio offering Functional Fitness, Wellness, and Hyrox training methods. Join our signature classes and experience working out in Paradise.Role DescriptionFull time Customer Experience Specialists, roles include sales, cafeteria, tours and deep understanding of what BRAVA stands...
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Customer Success Specialist
hace 2 semanas
Cancún, México GESTION CARIBE A tiempo completoEstamos en busca de un/a **Customer Success Specialist** apasionado por la tecnología y el servicio al cliente para sumarse a nuestro equipo en **Cancún**. **¿Qué harás?** Serás el enlace clave entre nuestros clientes hoteleros y nuestra plataforma SaaS. Tu objetivo será asegurar que cada cliente saque el máximo provecho de nuestras soluciones...
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Customer Support Specialist Latam
hace 3 semanas
Cancún, México AdriaScan A tiempo completo**About AdriaScan**AdriaScan is a global provider of passport/ID scanning solutions in travel and hospitality industries. Since founding in 2006, we have implemented our solutions for over 3300+ customers across more than 120 countries worldwide.Our solutions are industry standard, and we are approved supplier of passport/ID scanning solutions for some of...
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Spanish and English) Customer Success Specialist
hace 3 semanas
Cancún, México SupportYourApp A tiempo completo**Passionate about the world of tech?**What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?Join our team as a **Customer Success Specialist** today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...
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Remote Luxury Travel Experience Specialist
hace 4 días
Cancún, México Prestige Travel Agency by Mich A tiempo completoA leading travel agency is seeking a Travel Experience Specialist to assist clients in managing luxury travel experiences. This fully remote position involves providing high-quality customer support, assisting with travel reservations, and ensuring client satisfaction. The ideal candidate will possess strong communication skills and have prior experience in...
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Customer Training Specialist
hace 4 días
Cancún, México Varicent A tiempo completoCustomer Training Specialist (Remote - Mexico Only)At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting‑edge SaaS solutions empower revenue leaders globally to design smarter go‑to‑market strategies, maximize seller performance, and unlock...
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Customer Training Specialist
hace 6 días
Cancún, México Varicent A tiempo completoCustomer Training Specialist (Remote - Mexico Only)At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting‑edge SaaS solutions empower revenue leaders globally to design smarter go‑to‑market strategies, maximize seller performance, and unlock...
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Cancún -Mobile Insurance Specialist (MIS)
hace 4 días
Cancún, México HSBC A tiempo completoIt is available only in Spanish. To view the job, select ‘Español - ES’ from the language selector in the page menu. Role purpose Promote HSBC insurance solutions to match customer's wealth needs (in particular Savings, Retirement and Investment), and increase insurance penetration through Premier segment, with a key focus on clients that don’t visit...
