Service Support Representative/Starting June 9Th
hace 6 días
**Primary Purpose**:Responsible for processing requests received from internal and external customers and exception reports generated by the policy system.**Essential Duties and Responsibilities**:Following is a summary of the essential functions for this job.Other duties may be performed, both major and minor, which are not mentioned below.Specific activities may change from time to time.- Process policy level requests such as endorsements, renewals, claims requests, reports, cancellations, returned mail and Department of Motor Vehicle requests and errors- Process policy level requests for Health such as association support, policy and billing questions, cancellation requests, updating customer profiles, processing billing adjustments/drafts, and refunds- Code agency mergers and partial book of business buy outs- Process less complex policy "clean ups" as a result of system issues Perform processing functions to include making decisions to follow up or refer when applicable- Identify document types and routes as applicable- Handle the majority of processing requests independent of a lead or supervisor- Share feedback when training opportunities are identified- Promote teamwork through consistency, reliability and group cohesiveness- Effectively communicate through oral and written communication- Provide superior service by delivering a WOW experience for all customers as a result of processing approach- Continuously consider process improvements and shares opportunities with Leadership- Complete administrative tasks such as entering daily productivity and time in Work Day- Follow work plans while maintaining an acceptable level of service, customer satisfaction and qualityJOB REQUIREMENTS**Minimum Skills and Competencies**:The requirements listed below are representative of the knowledge, skill and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- High School diploma or general education degree (GED)- Fully bilingual in English and Spanish- Must possess effective verbal and written communication skills- Must perform well in high-energy, dynamic and team-oriented environments- Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines- Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization- Proficient in Microsoft Office Suite (Word, Excel, Outlook)- Ability to work independently as well as in a team environment- Highly effective in multi- tasking, and exercising sound judgment- High degree of dependability, motivation and flexibility- Ability to successfully complete HIPPA certification annually (Health)- Ability to consistently utilize proper procedures and resources to determine proper action to be taken- Demonstrates strong attention to detail and timeliness in order to meet customer service expectations**Desired Skills**:- Ability to type a minimum of 30 words per minute- Previous experience in insurance with personal auto, commercial, motorcycle, recreational vehicle, accident and health, supplemental health and/or homeowners products
-
Tijuana, México Integon Service Co. A tiempo completo**Primary Purpose**: Responsible for processing requests received from internal and external customers and exception reports generated by the policy system. **Essential Duties and Responsibilities**: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific...
-
Tijuana, México Integon Service Co. A tiempo completoPOSITION ONSITE IN TIJUANA*must be fully bilingual***JOB DESCRIPTION****Primary Purpose**:***The Insurance Service Representative is responsible for customer service inquiries received from internal and****external customers along with maintaining and growing a relationship between National General Insurance****Company policyholders and independent...
-
Insurance Service Representative/starting Date Sep
hace 1 semana
Tijuana, México Integon Service Co. A tiempo completo**Primary Purpose**:The Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between Integon Service Co policyholders and independent agents.**Essential Duties and Responsibilities**:- Following is a summary of the essential functions for...
-
Insurance Service Representative/starting Date Sept
hace 2 semanas
Tijuana, México Integon Service Co. A tiempo completo**Primary Purpose**:The Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between Integon Service Co policyholders and independent agents.**Essential Duties and Responsibilities**:- Following is a summary of the essential functions for...
-
Tijuana, México Integon Service Co. A tiempo completo**Primary Purpose**:The Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between Integon Service Co policyholders and independent agents.**Essential Duties and Responsibilities**:- Following is a summary of the essential functions for...
-
Tijuana, México Integon Service Co. A tiempo completoBe the voice of Integon Service Co! We’re looking for people who are energized, engaged and empowered to help execute on company goals by helping our policyholders! You are a problem-solver and brand ambassador for a fast growing, customer-centric personal lines insurance company. Our goal is to provide WOW service to each and every customer and...
-
Customer Service Starting March 29Th
hace 6 días
Tijuana, México Integon Service Co. A tiempo completoPrimary Purpose:The Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between National General Insurance Company policyholders and independent agents.Essential Duties and Responsibilities:- Following is a summary of the essential...
-
Claims Call Center Specialist I/ Starting Date June
hace 2 semanas
Tijuana, México Integon Service Co. A tiempo completo**Primary Purpose**:Answer questions pertinent to an existing insurance claim (e.g. insured was involved in a car accident, etc.) and determine appropriate course of action. Initial loss taking and claim set-up includes but is not limited to: recognizing and opening appropriate exposures based on facts of loss, documenting specific details of loss in our...
-
Tijuana, México Integon Service Co. A tiempo completo**POSITION ONSITE IN TIJUANA**:- Must be fully bilingual.***JOB DESCRIPTION****Primary Purpose**:***Answer questions pertinent to an existing insurance claim (e.g. insured was involved in a car accident, etc.) and determine appropriate course of action.Initial loss taking and claim set-up includes but is not limited to: recognizing and opening appropriate...
-
Customer Service Representative
hace 5 días
Tijuana, México TaskUs A tiempo completo_**Please note - this role is onsite at our office in 22640 - residents of Tijuana or Rosarita, only.**_ What does a Customer Support Representative really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not...
