Conversion Desk Analyst

hace 4 semanas

Xico, México Nutanix A tiempo completo

**Hungry, Humble, Honest, with Heart.****The Opportunity**The Conversion Desk Analyst plays a pivotal role in supporting customers with software conversion activities.This position serves as a key point of contact for customers, ensuring a seamless migration of our software.With the rapid growth Nutanix is achieving, we need to optimize and transform the customer experience while delivering smooth transitions that enhance customer satisfaction and drive operational efficiency.As a Conversion Desk Analyst, you will play a critical role in ensuring the success of customer software conversions.You will assess customer accounts and create a plan for the accounts.Your analytical skills and attention to detail will be key in identifying potential challenges and opportunities for improvement during conversions.**About the Team**At Nutanix, you'll be joining the Conversion Desk, a newly established team dedicated to enhancing customer experience and driving business growth.With members spread across the Americas, EMEA, and APAC, our team thrives on a culture of trust and collaboration.We believe that diverse perspectives from different regions contribute to innovative solutions, and we foster an environment where everyone feels valued and can share their ideas freely.You will report to the Conversion Desk Manager, who is committed to supporting your professional growth and leading the team with a focus on achieving shared goals.We promote a hybrid work setup, allowing you to balance remote work and in-office collaboration by coming into the office for a few days a week.This arrangement combines the flexibility of remote work with the dynamic interaction of in-person teamwork.**Your Role**Responsibilities**:- Evaluate customer accounts to determine conversion complexity and requirements.- Proactively identify high priority accounts with potential roadblocks for conversion.- Identify dependencies, risks, and opportunities within conversion projects.- Create detailed documentation to guide conversion activities.- Communicate technical details in an accessible way to non-technical stakeholders.- Address and resolve customer concerns promptly during conversion.- Contribute to post-conversion reviews to document lessons learned and best practices.- Prepare reports on transition progress, risks, and outcomes.- Maintain accurate records of account activities and key decisions.**Qualification and Experience**- Bachelor's degree in Business, Technology, or a related field (or equivalent experience).- 2+ years of experience in an analytical or project coordination role, preferably in a tech or software environment.- Strong understanding of software licensing and product mapping.- Excellent organizational skills with attention to detail.- Experience in a customer support role a plus- Proficient in using project management tools and software.- Strong communication skills with a customer-focused mindset.- Ability to manage multiple tasks in a fast-paced environment.- Proficiency in Excel, including experience with VLOOKUP, pivot tables, and data analysis functions.- Experience with data visualization tools and techniques.- Strong analytical skills and attention to detail.- Excellent communication skills, both written and verbal.- Ability to work independently and collaboratively in a team environment.- Knowledge of CRM processes and sales/marketing operations.- Familiarity with tools like JIRA, SFDC, and Tableau

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