Technical Field Support Engineer

hace 3 semanas

Monterrey, México 253 Kone Mexico S.A. De C.V. A tiempo completo

Are you ready to make your next career move tojoin ourteamasour Technical Field Support Engineer for KONE Mexico based in Monterrey ?Do you have a strong technical grasp of product and service solutions that meet customer expectations, including digital tools, APF, software, and BIM?Are you confident in your holistic understanding of products and corrective action processes?Do you understand the norms and requirements applicable to each project and ensure compliance at every stage?Do you take safety and environmental sustainability into account when choosing solutions?Are you fluent in English and comfortable using IT tools to support your work?Are you flexible and willing to travel as needed?As our Technical Field Support Engineer, you will play a vital role in supporting our Front Lines and Supply Operations teams by providing expert technical assistance—both remotely and on-site.You'll ensure smooth installation and optimal performance of our solutions, including support on digital tools, APF, software, and BIM-related topics.In this role, you will provide specialized technical support to guarantee that all installations meet customer specifications and ride comfort expectations.You will also contribute to product development initiatives by participating in audits, piloting new products and solutions, and implementing improvements that enhance quality and efficiency across our operations.You will collaborate closely with global teams to support the development of installation methods and troubleshooting tools, ensuring that our processes and practices remain effective and up to date.Training will also be a key part of your work—you'll coach and mentor local trainers and employees during site visits, as well as deliver scheduled technical training sessions.By partnering with both global and local training centers, you'll help strengthen the technical competence and performance of our teams.Quality and safety are at the heart of this position.You'll prepare quality reports after each site visit, identify issues requiring corrective actions, and follow up through the established KONE processes.You will actively participate in closing reviews to capture lessons learned and ensure continuous improvement.Additionally, you will strictly adhere to all KONE and customer safety guidelines, report safety concerns, and take immediate action.Together with the Technical Field Support Manager, you will plan daily work allocation, monitor performance against KPIs and SLAs, and drive continuous improvement initiatives to ensure operational excellence.Come share your passion and energy to make a positive impactatKONE for our customers andyour#J-*****-Ljbffr

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