Trainer - Contact Center
hace 4 semanas
DATAMARK, Inc. is looking for an enthusiastic and experienced Trainer for our Contact Center.In this pivotal role, you will be responsible for developing, implementing, and overseeing training programs tailored for our contact center representatives.Your goal will be to enhance the skills of the team, ensuring that they provide exceptional customer service while meeting organizational standards.As a Trainer, you will assess training needs, create engaging training materials, deliver effective training sessions, and evaluate training outcomes.You will collaborate closely with supervisors and management to identify areas for improvement and adjust training strategies accordingly.The ideal candidate will have a passion for education and a strong understanding of call center operations.ResponsibilitiesDevelop and implement training programs for contact center representatives.Conduct training sessions, workshops, and one-to-one coaching sessions.Assess training needs and adapt programs to meet changing requirements.Create and maintain training materials, manuals, and other educational resources.Evaluate the effectiveness of training programs and make necessary adjustments.Collaborate with team leaders to ensure training aligns with operational goals.Prepares periodic, standardized reports and analyzes development and training needs.Tests trainees to measure progress and to evaluate the effectiveness of training.Stay updated on industry trends and best practices in contact center training.QualificationsHigh School diploma or equivalent, Bachelor's degree in Business or related field preferred.At least 3 years of experience in customer support, client services, or related field.Strong understanding of contact center operations and key performance indicators.Excellent presentation and communication skills.Ability to engage and motivate trainees.Proficiency in Microsoft Office, training software, and learning management systems.Strong organizational skills and attention to detail.Ability to adapt training techniques to accommodate various learning styles.Experience with performance evaluation and feedback processes.BenefitsTodas las prestaciones de leyCafeteriaPago semanalCapacitacion pagada#J-*****-Ljbffr
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Contact Center Training Specialist
hace 4 semanas
Chihuahua, México Datamark, Inc. A tiempo completoA leading contact center solutions provider in Ciudad Juárez is seeking an enthusiastic Trainer to develop and oversee training programs for contact center representatives.The ideal candidate should have a strong understanding of call center operations, excellent communication skills, and at least three years of related experience.The role offers...
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Sales Trainer Call Center
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Chihuahua, México Solvo Global SAS A tiempo completoEn solvo global estamos en busqueda de un sales trainer para uno de nuestros clientes mas importantes llamado travel pass group, como trainer tu objetivo sera Facilitar el conocimiento en demanda a los diversos grupos de interesados al interior de la organización a través de la estructuración y consecución de capacitaciones relacionadas al área de...
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Contact Center Supervisor
hace 4 semanas
Chihuahua, México Datamark, Inc. A tiempo completoDATAMARK, Inc. is seeking an experienced Contact Center Supervisor for our Customer Services team.This role is crucial in ensuring that our service representatives meet the highest standards of quality and efficiency.As a leader in business process outsourcing, DATAMARK is dedicated to providing exceptional service to our clients and their customers, and we...
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Contact Center Supervisor
hace 4 semanas
Chihuahua, México Datamark, Inc. A tiempo completoDATAMARK, Inc. is seeking an experienced Contact Center Supervisor for our Customer Services team.This role is crucial in ensuring that our service representatives meet the highest standards of quality and efficiency.As a leader in business process outsourcing, DATAMARK is dedicated to providing exceptional service to our clients and their customers, and we...
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Contact Center Manager
hace 6 días
Chihuahua, Chihuahua, México Datamark A tiempo completoDATAMARK, Inc. is seeking an experienced and dynamic Contact Center Manager to lead our BPO contact center operation. The ideal candidate will oversee all aspects of operations, ensuring that we deliver the highest level of customer service while achieving our organizational goals. The Contact Center Manager will be responsible for managing staff, optimizing...
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Contact Center Supervisor
hace 4 días
Chihuahua, México Datamark, Inc. A tiempo completoDATAMARK, Inc. is seeking an experienced Contact Center Supervisor for our Customer Services team. This role is crucial in ensuring that our service representatives meet the highest standards of quality and efficiency. As a leader in business process outsourcing, DATAMARK is dedicated to providing exceptional service to our clients and their customers, and...
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Contact Center Manager
hace 4 semanas
Chihuahua, México Datamark, Inc. A tiempo completoKey responsibilities include developing and executing strategic plans, monitoring performance metrics, hiring and training new staff, and ensuring compliance with organizational standards and regulations.The Contact Center Manager will also collaborate closely with other departments to drive improvements and enhance the customer experience.**Requirements**:-...
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Contact Center Assistant Manager
hace 3 semanas
Chihuahua, México Datamark, Inc. A tiempo completoDATAMARK, Inc. is seeking an experienced Contact Center Assistant Manager for our Customer Services team. This role is crucial in ensuring that our service representatives meet the highest standards of quality and efficiency. As a leader in business process outsourcing, DATAMARK is dedicated to providing exceptional service to our clients and their...
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Agente De Contact Center
hace 4 semanas
Chihuahua, México Bankaool Sa Institucion De Banca Múltiple A tiempo completobuscamos agente de contact center, para dar atención y servicio a clientes vía telefónica,experiência en ventas y/o y gusto por atención a clientes,lugar de trabajo chihuahua cerca de Ortiz mena, para laborar de lunes a viernes de 08:30 a 17:30Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSueldo: $10,****** - $13,****** al mesBeneficios:-...
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Agente de Contact Center
hace 20 horas
Chihuahua, México BANKAOOL SA INSTITUCION DE BANCA MÚLTIPLE A tiempo completobuscamos agente de contact center, para dar atención y servicio a clientes vía telefónica,experiência en ventas y/o y gusto por atención a clientes,lugar de trabajo chihuahua cerca de Ortiz mena, para laborar de lunes a viernes de 08:30 a 17:30Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSueldo: $10,000.00 - $13,000.00 al mesBeneficios:-...
