Reservations Specialist

🚀 We’re Hiring: Sales and Reservations SpecialistIMPORTANT - Watch this quick Loom video on how to get hired: https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISHJob Title: Sales and Reservations SpecialistJob ID: JIMKYL2Job Status: Full TimeWork Schedule: 8:00am – 6:00pm HST (Tuesday – Saturday)Compensation: $6 – $10 USD per hour + Uncapped CommissionTarget Start Date: ASAP🌺 About the ClientThe client is known as Hawaii’s call center and specializes in providing reservation and sales support for tour and activity operators. The team works alongside local Hawaii experts with deep experience in tourism and hospitality.They offer full-service reservations, customer support, revenue management, and OTA management solutions designed to improve sales performance while delivering exceptional guest experiences for travelers visiting Hawaii.💼 About the RoleWe are seeking a service-oriented Sales and Reservations Specialist to work with warm leads and existing customers who are planning trips to Hawaii. This is not a cold-calling role.The focus is on understanding guest needs, answering questions clearly, and recommending the right tours and activities to enhance each guest’s vacation experience while driving bookings, upsells, and revenue.This role is ideal for someone who enjoys consultative sales, hospitality-driven conversations, and delivering a concierge-level guest experience.Call guests with upcoming bookings to confirm tours and answer questionsEngage with warm leads and existing customers interested in Hawaii tours and activitiesRecommend upgrades or additional experiences based on guest preferencesRecover abandoned cart leads and follow up on website inquiriesMaintain a friendly, service-first tone while driving bookings and revenueGuest Experience & CommunicationAnswer inbound calls with professionalism, warmth, and confidenceRespond to questions regarding tours, availability, pricing, and logisticsClearly explain options so guests feel confident in their booking decisionsEscalate complex issues when necessary while maintaining accurate notesDeliver a concierge-level experience built on trust and personalizationProduct Knowledge & Destination ExpertiseLearn and retain detailed knowledge of Hawaii geography, islands, and attractionsMaster tour offerings, inclusions, restrictions, and upsell opportunitiesUse guest interactions to continuously improve recommendation accuracyContribute to internal FAQs and knowledge documentationCRM & System ManagementLog all calls, notes, and follow-ups accurately in HubSpotOrganize lead lists and booking activity using Google WorkspaceEnsure guest information and booking details are complete and up to dateFollow internal processes to support reporting and sales trackingNear-native English proficiency (written and spoken)Experience in U.S.-based sales, reservations, or travel and tourismConfident, warm, and professional phone presenceProven ability to sell through consultative, service-driven conversationsFast learner comfortable memorizing detailed tour informationReliable attendance while working U.S. business hours from an international locationComfortable using CRM tools and cloud-based systemsNice to HaveFamiliarity with Hawaii destinations, tours, or attractionsExperience working with warm leads or inbound sales environmentsPrevious experience using HubSpot or similar CRM tools🚀 Submit your application today and take the first step toward your next great opportunity #J-18808-Ljbffr