Mexico Hr Operational Specialist

**Job Summary:**This role plays a critical part in delivering HR operational excellence for employees across Mexico, while also supporting broader HR services throughout North America.The incumbent is accountable for the effective execution of core HR operational processes, including onboarding, background checks, training compliance, and data management.They deliver responsive and professional employee support through regional service channels, ensuring compliance with national labor regulations, consistency in process execution, and alignment with regional and global HR standards.This position reports directly to the Senior HR Operations Manager, North America, and follows a hybrid work model.Duties and Responsibilities:- Manage the full onboarding process, including pre-employment documentation, start date coordination, and new hire orientation facilitation.- Oversee background checks and employee status changes to ensure accuracy, confidentiality, and compliance.- Maintain and safeguard employee physical files in accordance with local labor laws and audit standards.- Monitor mandatory training compliance and collaborate with vendors and internal committees to ensure adherence to local regulations.- Serve as the primary contact for HR-related inquiries via an inbox, providing timely and policy-aligned resolutions.- Coordinate committee activities, engagement events, and wellness initiatives, ensuring proper documentation and participation.- Act as the Mexico HR Operations SME, advising on local regulatory requirements and ensuring alignment with regional and global HR processes.HR Operations Support – North America:- Provide Tier 1 HR support via a phone line, addressing inquiries from employees in the U.S. and Canada.- Support HR documentation, data audits, and reporting to maintain compliance and operational accuracy across the region.- Identify and recommend process improvements to enhance efficiency and service delivery within HR Operations.- Collaborate and share best practices with HR Operations partners across regions to promote process consistency.- Participate in special projects and initiatives as assigned to support evolving departmental and organizational needs.Requirements:- Bachelor's degree in Human Resources, Business Administration, or a related field.- 3–5 years of HR experience, preferably within a shared service or regional HR operations environment, supporting Mexico and/or North America.- Experience managing key HR operational processes such as onboarding, background checks, data maintenance, and compliance tracking.- Strong knowledge of Mexican labor legislation and HR operational requirements.- Familiarity with North American HR practices, with the ability to provide support and guidance aligned to U.S. and Canada HR policies and procedures.- Experience with HRIS platforms and proficiency in Microsoft Office Suite; Workday experience preferred.- High attention to detail and analytical skills, including the ability to manage data integrity, generate reports, and identify trends or process improvement opportunities.- Excellent communication and interpersonal skills, with the ability to deliver clear, service-oriented support to employees and stakeholders.- Proven ability to manage sensitive and confidential information with professionalism, discretion, and sound judgment.- Ability to handle multiple priorities and deadlines in a fast-paced, dynamic environment while maintaining accuracy and service quality.- Fluency in English and Spanish, both written and verbal, is required.We Offer:- Major Medical Expense Plan- Life insurance- Saving fund: 10% of your base salary- Christmas bonus averaging 30 days' pay for every year- Grocery & Restaurant vouchers