Regional HR Specialist

People Services is the face of HR, working in the frontline, supporting our people, and delivering services and expertise globally across the whole HR spectrum, bringing a world-class employee experience to life for Wärtsilä. We offer our services from every region in the world with a hybrid and interactive setup so that we can ensure that no matter where you are, you will get the support you need.
This position offers a flexible working module; hybrid with working from home options, you will report to the People Support Hub Team Lead, AMER
The opportunity is offered on a permanent basis and could be located within the Americas entities, ideally in Argentina, Mexico or Colombia.
Regional HR Specialist – People Support Hub (Americas)
Location: Colombia, Mexico, or Argentina
Team: People Support Hub (PSH), AMER | Work Model: Within country, AMER hours
About the Role
Join our centralized HR operations team delivering standardized, global processes across the Americas. You'll focus on ticket resolution and HR system transactions with clear SLAs, quality checks, and opportunities to optimize and automate.
What you'll do
Manage HR tickets (~70%): triage, resolve, and close requests in line with SLAs; maintain accurate documentation and status.
Run HR transactions in SuccessFactors/Employee Central: hiring actions, onboarding data, contract drafting, record updates, and lifecycle changes.
Support Talent Acquisition operations: post jobs, coordinate screenings/interviews, and ensure seamless hiring actions in SF.
Enable self‐service: guide employees and managers to knowledge articles and self‐service paths; clarify cases via brief conversations when needed.
Improve how we work: spot opportunities for automation/digitalization, update SOPs/knowledge base, and help standardize PSH processes.
Collaborate across HR: partner with TA Services, HRIS, Reward, Payroll, and local HR teams to complete AMER activities within the global model.
Protect data & compliance: follow governance, privacy, and audit requirements.
What will help you succeed
A systematic, organized approach with strong attention to detail.
Comfort working in fast‐paced, global environments and communicating clearly in writing.
Passion for operational excellence, process discipline, and technology‐enabled solutions.
Requirements
3–5 years in HR operations/shared services or similar administrative roles.
Advanced English; Spanish required. Portuguese for ticket handling is desirable.
Hands‐on experience with SuccessFactors (Employee Central) and HR lifecycle actions.
Experience with ticketing workflows; Zendesk experience is preferred.
Proficiency in Microsoft Excel and Office.
Relevant education (Business Administration, Human Resources) or equivalent experience.
Familiarity with Americas Region HR practices and operating within a global process framework.
Nice to Have
SuccessFactors employee central system management experience.
Exposure to process automation and continuous improvement.
SOP/knowledge base maintenance and data quality controls.
Why you and us?
You will be part of a team that is centered on support, collaboration, and fun. Whilst you may work virtually and independently on different tasks, you will never be alone among this team, and you will be warmly welcome to join their regular coffee calls.
We at Wärtsilä believe in empowerment, ownership, and taking responsibility for our work. We support each other's growth and co-creation is the true basis of our innovation. We have the courage to see opportunities and take initiative.
At Wärtsilä we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
This is Wärtsilä
Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. We emphasize innovation in sustainable technology and services to help our customers continuously improve their environmental and economic performance. Our dedicated and passionate team of 17,000 professionals in more than 200 locations in 68 countries shape the decarbonization transformation of our industries across the globe. In 2021, Wärtsilä's net sales totaled EUR 4.8 billion. Wärtsiläis listed on Nasdaq Helsinki.
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