Client Operations Lead | Mexico City | Remote

hace 2 días


Xico, México Opsarmy Careers A tiempo completo

Client Operations Lead – Mexico City (Remote) We’re hiring a Client Operations Lead to take ownership of ongoing client relationships while guiding the talent supporting those accounts. This role focuses on keeping operations aligned, performance on track, and communication clear on both sides. You’ll work closely with clients on expectations, monitoring delivery and proactively addressing concerns. At the same time, you’ll coach and support talent—helping them stay productive, confident, and aligned with service standards. This is a hands‑on leadership role ideal for someone with BPO or service delivery experience who is ready to step into broader responsibility. Key Responsibilities Act as the primary operational contact for assigned client accounts Maintain regular check‑ins to ensure satisfaction and retention Translate client expectations into clear guidance for talent Coach team members on quality, productivity, and communication Monitor attendance, output, and workflow adherence Track deliverables and ensure tasks move on schedule Maintain and reinforce SOPs across accounts Address issues early and resolve misalignments calmly and professionally Qualifications 2–5 years of experience in BPO, operations, or client‑facing roles Experience managing client relationships and supporting retention Experience coaching or guiding team members Strong English communication and organization skills Comfortable managing multiple accounts simultaneously Position Type: Full‑time | Location: Remote #J-18808-Ljbffr



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