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Head of Payroll Switching

hace 1 mes

Ciudad de México, Ciudad de México HSBC A tiempo completo
Head of Payroll Strategy

The ideal candidate will be responsible for defining and communicating the unique value proposition of our payroll accounts, highlighting features that differentiate us from competitors and drive customer choice.

Key Responsibilities:

  1. Develop a deep understanding of customer preferences, industry trends, and market research to inform our strategy.
  2. Align company goals with customer needs and desires, ensuring our products and services meet expectations and are competitive in the market.
  3. Maximize customer perceived value by delivering efficient, consistent, and easy-to-use benefits and services.
  4. Innovate and identify new market opportunities to develop features that meet future customer needs.
  5. Collaborate with cross-functional teams to integrate the value proposition into all aspects of the business.
  6. Measure and track the effectiveness of the value proposition, using data to assess customer satisfaction, market share, and other key metrics.
  7. Create a consistent product identity and ensure all communications align with our brand.

Accountabilities:

  1. Design a commercial strategy based on the value proposition, including activities such as monitoring and managing portability requests, optimizing tools, training the sales network, and analyzing campaign success.
  2. Collaborate with departments such as marketing, customer service, and CRM to communicate the value proposition across the organization and ensure a positive customer experience during the portability process.