Aftermarket Customer Service

hace 1 semana


Ciudad de México, Ciudad de México Halaxia hire A tiempo completo

As an Aftermarket Customer Service, you will play a crucial role in the growth of our Aftermarket Mixers division. You will collaborate with global and cross-functional teams to deliver mixer projects across industries in the Americas and beyond.

PRINCIPAL DUTIES AND RESPONSABILITIES

  • Process Aftermarket orders efficiently and focus on reducing the TTD to meet established benchmarks.
  • Perform order entry twice daily and address any obstacles affecting order progress.
  • Respond to customer communications (C4C) within 24 hours.
  • Manage breakdown service and rapid response orders to align with customer commitments.
  • Proactively communicate order status to customers, channel partners, and commercial teams to manage expectations.
  • Answer incoming calls shared with the GMO customer service team.
  • Ensure timely updates and provide necessary documentation to customers.
  • Work closely with the Applications Engineering Leader to clarify order scope and reconciliation.
  • Collaborate with Planning, Purchasing, and Manufacturing to meet delivery expectations.
  • Assess the need for vendor outsourcing with Global Facilitation Lead and other teams to meet delivery targets.
  • Help ensure on-time delivery of mixer components during customer breakdowns.
  • Proactively collaborate with internal teams and channel partners to improve quote conversion.
  • Perform other duties as assigned.

Knowledge, Skills & Abilities:

  • Ability to work independently with minimal guidance.
  • Strong multitasking skills in a dynamic manufacturing and sales environment.
  • Excellent interpersonal and communication skills (written & verbal).
  • Ability to collaborate effectively with global teams and external customers.
  • Proficiency in Microsoft Office (Excel).

Education and Experience:

  • Associate degree in Business Administration or related field (Bachelor's degree preferred).
  • 2 years of relevant experience in a manufacturing environment.
  • Strong organizational skills and the ability to manage routine and complex tasks.
  • Experience with ERP systems (SAP, Epicor, etc.).
Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Industrial Machinery Manufacturing

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