Customer Accounts Receivable Specialist
hace 7 días
Customer Accounts Receivable Specialist page is loaded
Customer Accounts Receivable SpecialistApply locations: Wroclaw, Lower Silesian, Poland; Berkeley Heights, New Jersey, United States of America; Mexico City, Distrito Federal, Mexico
Time type: Full time
Posted on: Posted 2 Days Ago
Job requisition id: 1187899
This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.
Job Description:
This Customer Delivery position manages the customer lifecycle and collection process. The Customer Account Specialist (CAS) monitors, reports, documents and resolves payment deviations (payment delays). The CAS will serve as the accounts receivable point of contact for the customer, resolving any invoicing and payment queries and ensuring the customer has an effortless customer experience. The CAS will be responsible for meeting the company's AR targets, the role will work very closely with the customer's accounts payable team to ensure payment, and with internal functions to ensure all invoice payments are applied and closed.
Responsibilities:
- Deliver customer experience within the lifecycle processes.
- Service requests of customers through different access channels (email, phone, post, customer portal).
- Build and maintain strong internal and external customer relationships.
- Demonstrate understanding of customer infrastructure, processes, and key customer contacts.
- Support Total Customer Experience.
Collection & Delinquency Management:
- Prepare monthly collection strategies and establish action plans to meet/exceed metrics.
- Report progress during AR review meetings and effectively forecast month-end metric results.
- Manage collection balances per Customer.
- Target Open A/R > 30, 60, 90, 180 days.
- Ensure Cash Allocation and Suspense management are managed timely and accordingly to policies and procedures.
- Document all collection activities in required applications.
Team:
- Communicate/escalate to CRM / PRM any customer changes quickly, consistently and effectively.
- Collaborate and engage with team members providing valuable input for customer projects/solutions.
- May act as a team or project leader validating deliverables and team decision making processes.
- Provide guidance and leadership to all colleagues.
- Demonstrate sound judgment, prompt follow-up, and timely escalations.
- Escalate disputes and non-responsiveness effectively and timely.
- Proactive interaction and collaboration with various internal and external stakeholders (Outsourcing).
Experience:
- First-level university degree or equivalent experience.
- 1-2 years' related experience in an accounts receivable or customer service position.
- Collection experience preferred or relevant experience (financial, customer service/customer delivery).
Competencies:
- Strong verbal skills resulting in successful collection of fees and timely management of returns.
- Working knowledge of the field of Customer experience relations.
- Demonstrate verbal and written communication and customer service skills.
- Good working knowledge in Microsoft Office (Advanced Excel, Word, Outlook, Power-point).
- Effective organization, time management, prioritization, follow-up and execution skills.
- Effective problem solving and issue resolution skills.
- Fluent English language.
- Strong Enterprise Contributor skills to drive to the best business outcome for the customer and the company.
What We Can Offer You:
Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have.
Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here.
Job: Services
Job Level: Intermediate
States with Pay Range Requirement: The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
USD Annual Salary: $49,500.00 - $104,900.00
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.
COVID Policy: The health and safety of our team members, customers and partners is paramount at HPE. Accordingly, if applicable to the role you applied to, you must be fully vaccinated against COVID-19 by the employment start date where permitted by law.
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