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Customer Satisfaction
hace 1 mes
Great people make Schneider Electric a great company.
Key Responsibilities
- Supervise the complete scope of the Quality function or more than two specific quality sub-functions as the ultimate person in charge of customer satisfaction.
- Organize/manage the Quality function within a given entity (includes quality planning, allocation of resources and quality measurements).
- Advise management regarding quality matters.
- Establish acceptable standards with defined limits of variation in quality of the material, size, weight, finish or other characteristics for goods or services, and maintain these standards.
- Implement operational techniques and perform activities aimed both at monitoring a process and at eliminating causes of unsatisfactory performance at relevant stages of the quality loop (quality spiral) in order to result in economic effectiveness.
- Manage the Process/Continuous improvement within their unit to support Customer Satisfaction and Quality.
- Manage cross-functional teams, implement operational techniques, and perform activities aimed at both monitoring a process and eliminating causes of dissatisfaction.
Main Activities
- Manage the Process/Continuous improvement within the entity.
- Work with Plant Management Team to develop strategy and identify opportunities for continuous improvement.
- Lead, propose and support improvements to ensure the achievement of Process Excellence goals within the entity to increase customer satisfaction, productivity, and effectiveness.
- Provide to Plant Management Team synthesis of Projects progress & their associated savings.
- Collect and select improvement opportunities from various sources.
- Implement continuous improvement by using appropriate tools and methodologies.
- Promote and manage the relevant Quality programs, tools and methods to ensure Continuous Improvement.
- Be the 6 Sigma referent in the Facility.
Additional Main Activities
- Exercise hierarchical responsibilities and/or functional for heterogeneous teams in terms of technology and/or business (employment type) within the professional field to guarantee the performance of industrial processes (DT,IE, OEE, TTP ...).
- Ensure management of service methods/maintenance in a unit and/or a specialized group (competencies pole in a specific technology).
- Manage his team according to SPS/SIM rules and cycle event of the plant.
- Be responsible for people management including goal setting, performance management, competency development, recognition, engagement, and well-being.
- Manage all Product & Process SPS techniques (Plant Layout, LADM, Ergonomics, …).
- Ensure the maintainability of the production tool by implementing the TPM and associated skills.
- Manage continuous improvement concerning line architectures, capacities, capability, and time referential.
- Identify the full potentials for medium- and long-term improvements in all areas (lean Diagnosis approach).
- Ensure the profitability of investments adapted to the needs of optimization and development process.
- Manage retrofit and renewal of production means (tools & machines) in link with Industrial Deployment Team as well as implementation of new ones.
- Define the organization to implement for new project (or increase/decrease volume of production) to optimize DVC & MBC costs.
- Guide the choice of designers by providing industrial and logistical requirements.
- In the case of a verticalized organization, represent the lean leader.
Qualifications
- Minimum 7+ years of experience.
- Manager experience.
- Proficiency in English.
- Experience with Lean Manufacturing & Core tools.
- Strong Data Analytical skills, Technical / problem-solving skills.
- Solid knowledge in safety & quality.
- Resolving conflict, improving efficiencies, continuous improvement.
- Six Sigma.
Schedule: Full-time
Req: 009CI9
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