Sr. Manager, Customer Satisfaction
hace 2 semanas
Job Description - Sr. Manager, Customer Satisfaction & Quality (009B8K)
Sr. Manager, Customer Satisfaction & Quality - 009B8K
Under Global Supply Chain North America, the Sr. Manager, Customer Satisfaction & Quality Cluster strives to transform GSC to a highly customer-oriented organization to deliver premium quality and service to customers and exceed their expectations. This position is responsible for Engineer to Order Manufacturing sites across US, CAN, MEX.
Responsibilities- Develop and implement a comprehensive quality management strategy that aligns with organizational goals and ensures consistency and standardization across multiple manufacturing sites.
- Realize the customer first value in the organization by defining the customer first initiatives and foster customer centricity activities.
- Execute the winning plan of quality to the plants.
- Lead large-scale quality transformations by identifying areas for improvement, developing action plans, and driving implementation in a fast-paced environment.
- Partner with various departments, including operations, engineering, LoB, supply chain, and IT to ensure quality standards are integrated into all processes and practices.
- Establish and monitor key performance indicators (KPIs) to evaluate quality performance across all sites, ensuring compliance with industry standards and regulations.
- Foster a culture of continuous improvement by leveraging methodologies such as Lean, Six Sigma, and root cause analysis to drive quality enhancements.
- Design and implement training programs to enhance the quality capabilities of employees at all levels, promoting a proactive quality mindset.
- Identify potential quality risks and develop mitigation strategies, process robustness to minimize impact on operations and product quality.
- Communicate effectively with senior management and stakeholders, providing updates on quality initiatives, challenges, and successes.
- Drive the process robustness of the production lines leveraging digital quality.
- Support Industrial growth through audits, workshops, trainings.
- Participate in ISO audit preparation for manufacturing plants.
- Up to 50% travel to North America.
- Bachelor's degree in Engineering, Quality Management, or a related field; Master's degree preferred.
- 7+ years of experience in quality management, with a focus on manufacturing environments and large-scale transformations (automotive, aerospace).
- Proven experience leading cross-functional teams and managing quality transformation in a matrix organization.
- Strong knowledge of quality management systems (QMS), industry standards, and regulatory requirements.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong leadership and interpersonal skills, with the ability to influence and engage diverse teams.
- Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities effectively.
- Expert of continuous improvement tools like 8D, FMEA, Six Sigma experience (Black Belt ideal), APQP, PPAP, Lean Manufacturing.
- Passionate about customer satisfaction improvement.
- Ready to take bold actions and make breakthroughs & keep raising the bar high to premium quality and service.
Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k) + match, and more.
Who will you report to?Director of Quality for Engineer to Order Products, North America Manufacturing Quality.
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