Sales Development Representative

Overview

Job Title: Sales Development Representative

Shift: Wednesday to Sunday 9:00 AM to 7:00 PM

Work Modality: Remote

Responsibilities

• Conduct warm outreach to existing HOPE clients using CRM tools
• Initiate cold calls to nearby dog daycare centers and potential B2B partners
• Manage inbound calls and schedule rides via Ginger, Outlook, and Calendly
• Track lead conversion and follow-up using Salesforce or similar CRM
• Handle voicemail drops and respond to callbacks
• Maintain accurate records of client interactions and ride bookings
• Collaborate with founders to refine outreach strategy and client engagement
• Support promotional campaigns and upsell ride packages

Qualifications

• 1–2 years of sales or customer outreach experience preferred but not a must
• Passion for dogs and comfort discussing pet-related services
• Ability to work independently and adapt to a startup environment
• Familiarity with U.S. cultural and business norms (Southern California focus)

Hard Skills

• CRM proficiency (Ginger, Salesforce, HubSpot, or similar)
• Calendar and scheduling tools (Outlook, Calendly)
• Call tracking and lead management
• Basic Excel and data handling
• Voicemail drop systems (preferred but not required)

Soft Skills

• Charismatic and persuasive communicator
• Highly organized and self-motivated
• Resilient and adaptable to feedback
• Passionate about dogs and empathetic toward pet owners
• Proactive in identifying opportunities and suggesting improvements
• Comfortable working in a fast-paced, evolving environment