IT Service Engineer

Hace 1 día

Región Centro, Jalisco, México SmartRecruiters, Inc. Jornada completa $180,000 - $300,000/año

Job Description

Experience

  • Providing application production support in ACC.
  • First Level Suppot for appplications for Call Centers.
  • Initial troubleshooting of applications.

Functions

  • Give supports to Call Center, Screen Recording plataforms and Mobile apps.
  • The person should provide application production support in ACC.
  • First level support for applications for 3PCC call centers and Call Recording systems.
  • Initial troubleshooting of applications – does not include the code changes and defect fixes.
  • Should coordinate with other teams to resolve the outages.
  • Documentation for support and troubleshooting.
  • Updating knowledge database.

Qualifications

  • Comunication.
  • Working under preassure.

We offer atractive salary + Superior benefits and relocation bonus.

Additional Information

All your information will be kept confidential according to EEO guidelines.