Key Account Manager
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Position Objective:
AKey Account Manager (KAM) is responsible for developing and maintaining strategic relationships with key customers to drive revenue growth, customer satisfaction, and long-term business success.
Key Responsibilities:
- Manage and grow relationships with assigned key accounts.
- Act as the primary point of contact for customer business needs and escalations.
- Identify growth opportunities, including cross-sell and upsell opportunities.
- Develop account plans and execute strategies to achieve revenue and profitability targets.
- Coordinate with internal teams (sales, delivery, support, product, and operations) to ensure successful customer outcomes.
- Monitor customer satisfaction, business performance, and contractual commitments.
- Conduct regular business reviews and provide strategic advice to customers.
Qualifications:
- Bachelor's degree in Business, Marketing, or related field.
- Strong account management, sales, and relationship-building experience.
- Excellent communication, negotiation, and presentation skills.
- Ability to manage multiple stakeholders and complex customer environments.
- Results-oriented with strong analytical and problem-solving capabilities.
Success Measures:
- Revenue growth within assigned accounts.
- Customer satisfaction and retention.
- Expansion of customer partnerships.
- Achievement of sales and business objectives.
Your Profile:
Education Requirement
- Bachelor's degree in International Business, International Trade, Marketing, Business Administration, or a related field.
Required Experience
- Minimum 3–5 years of experience in Sales, Business Development, or Account Management.
- Proven experience managing and developing relationships with customers in the automotive industry.
- Experience identifying business opportunities, negotiating commercial agreements, and achieving sales targets.
- Strong understanding of automotive manufacturing processes, OEMs, Tier 1, and Tier 2 suppliers.
- Experience coordinating cross-functional teams to support customer requirements and business growth.
- Proficiency in customer relationship management (CRM) systems and sales reporting tools.
- Experience in B2B sales within a manufacturing environment is preferred.
Language Skills
- Advanced English (written, spoken, and presentation skills)
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