Call Center Support Manager

Hace 1 día

Ciudad de México Systlabs Jornada completa $420,000 - $640,000 Por obra

We are looking for a Call Center Support Manager to lead and optimize our customer support operations. This role is responsible for managing the call center team, ensuring high-quality customer interactions, and driving efficiency in service delivery.

Key Responsibilities:

  • Oversee daily operations of the call center, ensuring smooth and efficient workflows.
  • Develop and implement strategies to enhance customer experience and satisfaction.
  • Monitor key performance indicators (KPIs) and provide regular reports on team performance.
  • Train, mentor, and support call center representatives to achieve excellence in service.
  • Collaborate with other departments to streamline processes and improve customer support solutions.
  • Handle escalations and implement best practices for issue resolution.
  • Travel as needed for business purposes.