Partner Engagement Manager

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

Why We Have This Role

The Partner Engagement Manager (PEM) plays a vital role within the Qualtrics Ecosystem team, focusing on the development and management of our most strategic regional partnerships to drive revenue growth and extend Qualtrics' market reach. This position is dedicated to nurturing a portfolio of 10-15 high-performing partnerships across LATAM. The PEM will ensure that partners are effectively enabled to create high-quality Experience Management (XM) offerings that align with their business objectives. By collaborating closely with Partner Sales Managers (PSMs), regional execution teams, and sales personnel, the PEM will facilitate go-to-market (GTM) execution and revenue impact of the partners' developed offerings.

How You'll Find Success

• Go-To-Market Strategy & Execution: Develop a comprehensive understanding of partner business models and service offerings to collaboratively create joint GTM plans with measurable revenue targets.
• Stakeholder Management & Practice Expansion: Build strong relationships with senior stakeholders in partner organizations, fostering a collaborative environment while addressing their needs effectively.
• Performance Management: Conduct regular business reviews to monitor KPIs related to revenue generation, pipeline, deal closures, renewals, and overall partner satisfaction ensuring alignment with strategic initiatives.
• Cross-functional Collaboration: Work with internal sales teams to coordinate market campaigns and effectively position partner offerings within the sales cycle for optimized revenue growth.
• Partner Advocate: Act as a champion for partners within Qualtrics, promoting their successes and collaborating on incentive programs to motivate high performance.

How You'll Grow

• Increase your ability to drive business strategy and execution in a dynamic partner ecosystem, enhancing your strategic thinking and leadership skills.
• Build a robust network of relationships within the partner community, honing your stakeholder management expertise.
• Gain insights into effective GTM execution and revenue generation strategies, impacting both your own professional development and Qualtrics' market positioning.
• Develop leadership capabilities by advocating for partners and collaborating on innovative incentive programs.

Things You'll Do

• Objective: Establish and execute a comprehensive GTM strategy with partners.
  Key Results: Develop joint execution plans with clear revenue milestones and ensure campaigns align with partner strategies.
• Objective: Foster strong relationships with partner senior stakeholders.
  Key Results: Nurture rapport and ensure open communication to align on strategic initiatives and drive partnership expansions.
• Objective: Track and optimize partner performance metrics.
  Key Results: Regularly conduct business reviews to measure KPIs and provide constructive feedback to enhance performance.
• Objective: Collaborate with sales teams to enhance partner engagement.
  Key Results: Co-ordinate GTM efforts and ensure partners are strategically positioned throughout the sales cycle.
• Objective: Champion partner success within Qualtrics.
  Key Results: Advocate for partners to drive visibility and momentum, while collaborating on motivating incentive programs.

What We're Looking For On Your Resume

• 7+ years of experience in partner management, partner sales, business development, or related roles in the SaaS industry.
• Proven success in developing and managing partnerships that drive measurable revenue growth and market expansion.
• Strong foundational knowledge of partner ecosystems, effective GTM strategies, and sales process dynamics.
• Excellent communication, presentation, and interpersonal skills with the capacity to influence stakeholders at all organizational levels.
• Strong analytical and problem-solving aptitudes that enable comprehensive partnership assessments and strategy development.
• Experience working with Global System Integrators (GSIs) and/or advisory firms is desirable.

What You Should Know About This Team

• We are a collaborative and dynamic team committed to driving partner success and revenue growth within the Qualtrics ecosystem.
• Continuous learning is prioritized, ensuring that all team members are equipped with the latest industry insights and trends.
• A strong culture of recognition empowers team members to celebrate each other's successes as we champion the partners' achievements.
• We foster an innovative environment where new ideas are encouraged and active participation in strategic initiatives is common.

Our Team's Favorite Perks and Benefits

• Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• $1800 Experience bonus to be used for an "Experience" of your choosing.
• Amazing Q-Group Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women's Leadership Development, which exist as places for support, allyship, and advocacy.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.