Technical Consulting Engineer

hace 3 semanas


Guadalajara, Jalisco, México Cisco Systems, Inc. A tiempo completo
Technical Consulting Engineer - Network Security/Firewall

Location:

Area of Interest: Security

Job Type: Professional

Job Id: 1427559

Who You Are

You will provide 2nd/3rd level technical support for Firepower Security technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.

You can apply your analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.

You will also provide technology/product training and intellectual property material as required.

You'll act as the focal point for large account network problem resolution.

You can optimally apply moderate to sophisticated lab setups to recreate and solve problems.

Cisco Services strives to bring value to Cisco customers by providing outcomes that solve key business problems.

Roles and Responsibilities:
  1. Provide technical support for Cisco security products to Cisco customers, partners, account teams, and other internal technical support teams.
  2. Frequently supports TCEs and Global Delivery Partners with complex and sensitive scenarios, delivering effective and constant communication to provide long-term and definitive solutions.
  3. Collaborates with internal stakeholders (Engineering, Developing, and Account teams) to ensure high-quality and timely responses to critical scenarios.
  4. Takes ownership in building and maintaining relationships with customers and internal stakeholders.
  5. Recognizes and documents new and existing patterns on the software products, producing proper documentation and mentoring teammates.
  6. Builds complex lab solutions to achieve customer environment replications, mentoring and generating documentation focused on product improvement.
  7. Produces and shares intellectual capital (including documentation, innovation, and training) within technology and adjacent areas.
  8. Mentors and develops junior TCEs and Global Delivery Partners to help them flourish with a successful technology adoption path.
  9. Shares software skills to configure, deploy, and/or troubleshoot Cisco products and solutions.
The Technical Consulting Engineer is a hybrid position. Candidates should reside in Mexico and plan to work from the CDMX or Guadalajara office.Minimum Qualifications:

(Required to be initially considered for this position)

  • Possess 4+ years of technical support experience in networking, security, or related fields.
  • Advanced knowledge of networking industry products such as routers, switches, and firewalls.
  • Advanced troubleshooting skills in BGP, PBR, NAT, OSPF, ACL, DNS, and more.
  • Advanced knowledge of different software languages and distributions such as SQL, Linux, or similar.
  • Advanced troubleshooting methodologies and problem-solving skills.
  • Advanced knowledge using tools such as Wireshark and Packet Analyzer.
  • Possess an English level equivalent to B2 or higher.
Desired Qualifications:

(Are in addition to the minimum qualifications and are considered a plus factor in identifying top candidates)

  • Possesses a Bachelor's degree in a technical field.
  • Possesses Cisco Certified Securing Networks with Cisco Firewalls or similar certifications.
  • Prior experience in Cisco Adaptive Security Appliance (ASA) firewalls, FTD, Firepower, FMC, and more.
  • Experience in server and appliance virtualization, database management, and scripting skills.
  • Experience designing, deploying, configuring, and troubleshooting networks.
Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations.

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