Bilingual Appointment Setter/Customer Service Specialist
hace 2 meses
We will send you an email to follow the candidacy process if you get pre selected; resumes in spanish will be not take it in count.
IMPORTANT: This is NOT a remote job opportunity. You will be required to work from the Zapopa office, in Mexico.
Responsibilities:
- Interviewing prospective clients by phone and email to become familiar with their cases.
- Conducting basic research to investigate whether prospective clients’ claims have merit.
- Evaluating prospective clients’ claims to determine whether they’re in line with the areas of practice and experience of the firm.
- Scheduling initial consultation appointments with attorneys for promising potential candidates.
- Onboarding new clients by filling out intake forms, harvesting data.
- Entering client information into different platforms.
- Performing administrative support tasks as assigned.
- Receiving Inbound calls for potential new clients.
- Making/Taking outbound/inbound calls to warm leads (150 a day) people who already looked for debt relief, SSD or Immigration assistance.
- Building relationships with the potential new clients, follow the 11-step structure of a call, ensuring they show up for their first consultation.
- Setting up appointments with the attorneys.
- Rescheduling and canceling appointments when needed and filing the outcome forms.
- Connecting the consultations through Zoom with the attorneys.
- Customer service skills to make prospective clients feel welcome.
- High-level listening skills to gain a thorough understanding of claims.
- Demonstrated interviewing skills to know which questions to ask to gather more information.
- Strong written and oral communication skills to explain next steps and compose client profiles for attorneys.
- Basic understanding of various legal specialties to evaluate the suitability of your firm and recommend other firms as needed.
- Organizational skills to keep track of prospective clients’ contact and case information.
- Multitasking ability to move quickly from one inquiry to another.
- Knowledge of word processor, spreadsheet, email, and database software.
- High School Diploma.
- Computer Skills.
We Offer:
- Competitive salary
- Bonuses
- Legal Mexican benefits
- 20 days of Christmas Bonus
- Food Pantry
- Floating Day
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