Customer Service Sales Specialist
hace 1 día
FedEx Express Latin America and Caribbean Division is seeking a highly skilled Customer Service Sales Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer service, while driving sales growth and optimizing branch profitability.
**Job Summary:**
The Customer Service Sales Specialist will be the face of FedEx Express in our front-line operation. This role involves completing administrative tasks and coordinating activities related to data entry, ramp operations, sort activities, trace activities, dispatch activities, and local customer service.
**Responsibilities:**
- Advise and offer our products and services to customers to achieve sales objectives;
- Develop frequent customers and Credit;
- Perform various over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface;
- Assist customers by tracing packages, answering questions regarding FEC products and services, and providing over-the-counter service and over-the-phone service;
- Check packages to ensure proper labeling, legality of content, including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment, and compliance with Customs documentation required at destination;
- Collaborate with the fulfillment of the budget, income/expenses, and support the optimization of branch profitability with resource optimization;
- Responsible for opening and closing the branch, keeping the work area clean, checking furniture and work supplies, respecting customer service times;
- Recognize new customers or additional business opportunities and offer suitable services and solutions, open new accounts, obtain additional shipments, and submit sales leads;
- Ensure an excellent customer experience by developing and providing adequate solutions to different types of customer problems;
- Follow commercial and administrative processes, communicating with involved areas; Responsible for safeguarding company values and avoiding deviations, missing, and mishandling in the WSC;
- Request necessary supplies to carry out daily documentation and packaging of shipments;
**Requirements:**
- Bachelor's degree/Equivalent;
- Proficiency in English;
- Two (2) years of experience in customer service focused on sales;
- Knowledge in cash management and other values;
- Previous experience in a FedEx SCS Warehouse with good knowledge of operation and key customer requirements;
- Ability to lift 75 lbs/34 kg and maneuver packages weighing up to 150 lbs/68 kg with appropriate equipment;
- Aptitude for accuracy and attention to detail;
- Planning and organizing skills;
- Interpersonal skills;
- Problem-solving skills;
- Ability to determine and coordinate sequences of tasks for self and others;
- Good interpretation skills with experience translating customer-specific instructions into actual requirements;
- Good technology skills, e.g., scanner/printer/intranet, with ability to perform basic maintenance tasks;
- Good general office skills, including typing, filing, and computer literacy;
- Good communication and human relations skills;
- Clean and articulate speaking voice;
- Clean-cut and neat appearance;
**Estimated Salary: $40,000 - $60,000 per year.
Benefits:
We offer a competitive compensation package, including salary, benefits, and career development opportunities.
Our organization consistently ranks among the world's most valuable and admired brands. We are proud to have received numerous awards, including Fortune's World Most Admired Companies, Forbes' Best Employers for Diversity, and Great Place to Work's Best Workplaces in Latin America.
-
Customer Service Specialist
hace 1 mes
Zapopan, Jalisco, México Clever Ideas A tiempo completoClever Ideas is seeking a highly motivated Customer Service Specialist to join our team in an in-person role. This exciting opportunity allows you to leverage your exceptional communication skills and drive sales growth for an American company.About the RoleAs a key member of our call center team, you will be responsible for taking calls to execute sales of...
-
Customer Service Resolution Specialist
hace 4 semanas
Zapopan, Jalisco, México Intugo A tiempo completoJob OverviewThis role is responsible for resolving customer complaints in a timely and professional manner. As a Customer Service Resolution Specialist, you will be working closely with customers to understand their concerns and provide solutions that meet their needs.
-
Customer Service Specialist
hace 3 semanas
Zapopan, Jalisco, México Quantum Storage Mexico S. De R.L. De C.V A tiempo completoThis is a dynamic opportunity to be based in our Zapopan office and offers a hybrid working schedule, with at least three days per week spent in the office.Job Responsibilities:We are seeking an experienced professional to initiate and coordinate the processing of sales orders. This includes monitoring the sales order system to ensure accurate receipt and...
-
Senior Customer Service Specialist
hace 3 semanas
Zapopan, Jalisco, México Elanco A tiempo completoAbout ElancoAs a global leader in animal health, we strive to deliver innovative products and services to prevent and treat disease in farm animals and pets. Our vision is to 'Food and Companionship Enriching Life' and our approach to sustainability - the Elanco Healthy Purpose - aims to advance the health of animals, people, the planet and our...
-
Customer Service Representative
hace 1 mes
Zapopan, Jalisco, México Clever Ideas A tiempo completoAt Clever Ideas, we're seeking a highly skilled Customer Service Representative to join our dynamic call center team. As a key member of our team, you'll play a vital role in facilitating loan sales for a leading enterprise in the United States.**About the Role:**We're looking for enthusiastic individuals with exceptional English language skills who are...
-
Customer Relationship Specialist
hace 4 días
Zapopan, Jalisco, México Clever Ideas A tiempo completoOverviewClever Ideas is seeking a skilled Customer Relationship Specialist to handle customer calls and promote loan sales for an American company.
-
Customer Service Specialist
hace 1 mes
Zapopan, Jalisco, México Procesadora De Jalisco A tiempo completoOverviewProcesadora De Jalisco seeks a highly skilled Customer Service Specialist to join our team. In this role, you will be responsible for providing exceptional support to clients, managing orders, and ensuring timely product shipments.Key ResponsibilitiesPrepare quotes requested by clientsProvide customer supportManage orders from start to...
-
Marketing Service Specialist
hace 3 semanas
Zapopan, Jalisco, México Intugo A tiempo completoJob OverviewWe are seeking a highly skilled Marketing Service Specialist to join our team at Intugo. As a key member of our customer service team, you will play a crucial role in delivering exceptional service to our clients while ensuring the quality and accuracy of their online presence.Key Responsibilities:Draft content recommendations to enhance local...
-
Customer Service and Sales Order Coordinator
hace 4 semanas
Zapopan, Jalisco, México Quantum Corporation A tiempo completoAt Quantum Corporation, we're leading the way in scale-out storage, archive, and data protection. Our innovative solutions empower customers to capture, share, and preserve digital assets throughout their entire data lifecycle.We're seeking a detail-oriented Customer Service and Sales Order Coordinator to join our exceptional team in Zapopan, MX. As a hybrid...
-
Customer Service Ambassador
hace 2 semanas
Zapopan, Jalisco, México Kemin A tiempo completoCustomer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Kemin. The ideal candidate will possess excellent communication skills, be able to multitask, and have a strong analytical mindset.Key Responsibilities:Provide exceptional customer service through daily communication with...
-
Sales Productivity Specialist
hace 2 semanas
Zapopan, Jalisco, México Mphasis Limited A tiempo completoAs a Sales Productivity Specialist with Mphasis Limited, you will be responsible for promoting and selling services to existing and prospective customers.Key responsibilities include:Performing cost-benefit and needs analysis to meet customer needsEstablishing, developing, and maintaining positive business relationshipsReaching out to customer leads through...
-
Customer Service Representative
hace 1 mes
Zapopan, Jalisco, México Clever Ideas A tiempo completoWe are seeking a highly skilled Customer Service Representative to join our team at Clever Ideas.About the Role:This is an exciting opportunity for a motivated and customer-focused individual who possesses excellent verbal communication skills and experience in a Call Center environment.Key Responsibilities:To take calls and execute sales of loans with a...
-
Service Delivery Specialist
hace 1 mes
Zapopan, Jalisco, México Citi A tiempo completoThe Customer Experience Manager is responsible for ensuring an exceptional level of customer service in order to achieve client satisfaction. This involves managing resources at the Branch to generate "Exceptional Experiences" from the client's initial contact with the branch. **Key Responsibilities:**• Promote the products and services of the Institution...
-
Global Customer Service Support Specialist
hace 4 días
Zapopan, Jalisco, México Tti, Inc. A tiempo completoAbout the RoleAs a key member of our Mexico branch team, you will be responsible for providing exceptional customer service and support to our sales force. Your primary focus will be on assisting with customer inquiries, coordinating special requests, and resolving issues in a timely and professional manner.Key Responsibilities:Ensure accuracy and on-time...
-
Customer Service Collector Specialist
hace 1 mes
Zapopan, Jalisco, México Intugo A tiempo completoAt Intugo, we are seeking a Customer Service Collector Specialist to join our team. In this role, you will be responsible for ensuring all complaints are acknowledged in a timely manner and maximizing customer satisfaction.Main Responsibilities:Provide exceptional customer supportInput all complaint information into the complaint systemDocument collector pro...
-
Customer Service Professional
hace 1 mes
Zapopan, Jalisco, México Elanco A tiempo completoAbout the Role:As a highly skilled Customer Service Professional, you will play a crucial role in ensuring exceptional customer experiences with Elanco, a global leader in animal health. You will be responsible for effectively processing customer complaints, analyzing account discrepancies, and supporting the billing process.Key Responsibilities:- Process...
-
Strategic Implementation Specialist
hace 4 días
Zapopan, Jalisco, México Ll Oefentherapie A tiempo completoJob SummaryWe are seeking a highly skilled Strategic Implementation Specialist to join our team at Ll Oefentherapie. This role is responsible for providing exceptional customer service and support throughout the sales cycle, working closely with prospects and internal stakeholders to identify business objectives and develop tailored solutions.
-
Customer Service Representative
hace 3 semanas
Zapopan, Jalisco, México Citi A tiempo completoThe role of a Citi Teller is to provide exceptional customer service and support the execution of branch activities. This includes delivering day-to-day client-facing services and processing transactions in coordination with the Customer Service function.**Job Overview:**The primary objective is to provide high-quality customer service and contribute to the...
-
Senior Customer Service Expert
hace 1 mes
Zapopan, Jalisco, México Elanco A tiempo completoRole OverviewWe are seeking a highly skilled Senior Customer Service Expert to join our team at Elanco. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of satisfaction.About the RoleThis role is an exciting opportunity to work with a global leader in animal...
-
Sales Training Specialist
hace 1 semana
Zapopan, Jalisco, México Elanco A tiempo completo**About Elanco**We are a global leader in animal health, driven by our vision of 'Food and Companionship Enriching Life' and our approach to sustainability - the Elanco Healthy Purpose.We pride ourselves on fostering a diverse and inclusive work environment that values and champions new ways of thinking, creativity, and business success. Here, you'll be part...