Specialist, Field IT Support
hace 4 semanas
What would you do:
This position performs the IT Field Operations Support (IT-FOS) function commensurate with the experience level consisting of the installation, change, repair, and disposal of hardware and software of PC’s. Also, this position executes the IT-FOS function including installs, changes and disposal of servers and voice and data network communication hardware and software as directed by another IT group and trains toward self sufficiency. Responsibility for on-site support at one location with a networked computing environment.
How would you do it:
- Recovers data from PC’s in the event of hard drive failures.
- Orders and/or manages repair parts as required.
- Coordinates the vendor/user interactions for IT-FOS functions delivered by vendors.
- Applies base network/telephone server patches and maintenance as directed. Troubleshoots, provides resolutions, and identifies the local business impact on unresolved IT-FOS incidents concerning PC hardware and standard PC software.
- Provides small project planning activities required for PC and server infrastructure on site relocations and new site openings within assigned area.
- Develops an understanding of and forms relationships with the local business and IT staff within an assigned area that helps promote the IT-FOS function and better serves the customer.
- Carries out the IT-FOS function at assigned areas including installs, changes, disposal, and break fix of: (All PC hardware, software, and related peripherals. All data collection and shop floor infrastructure. All telephony devices and systems. All printers. All fax machines. All network devices.)
- Provides print management and distribution support at assigned areas as needed.
- Provides server console operations support at assigned areas as needed. Performs operational assignments including console, server and peripheral equipment, as required to meet processing schedules.
- Monitors consoles, servers and peripheral equipment as required.
- Executes server back up processes at assigned areas.
- Promotes and monitors PC data back up executions at assigned areas. Supports the adding, changing, deleting and testing of PC imaged applications within the model office.
- Assists with any necessary wiring for network and phone services at assigned areas.
- Responds to emergency infrastructure outages as requested by business and IT site leadership and ensures all reporting obligations to local management and Global Infrastructure are fulfilled.
- Communicates proactively with on-site customers concerning their help desk requests.
- Communicates work completed and/or escalation to next level on unresolved issues through the help desk ticketing system and/or through voice, email, and text message services available.
- Follows IT escalation procedures for any planned and unplanned outages at a site.
- Demonstrates customer service attitude and work ethic.
- Provides feedback to supervisor, model office, help desk, network group, and server group on issues pertaining to PC, Server, and/or Network installation and operations and on issues related to documentation and procedures.
- The following activities are considered to be an ongoing training activity for this level candidate: (Provides large project planning activities on site relocations and new site openings within assigned area. Analyzes server capacity statistics and make recommendations on upgrades, fixes, and/or replacements including cost/benefit analysis. Documents IT-FOS procedures and make recommendations for changes and/or corrections to documented procedures from other IT groups.)
- Assists supervisor in the on site training of IT-FOS technicians.
What we're looking for:
This position requires a minimum of one of the following:
- Associate’s degree in IT plus two (2) years IT experience
- Professional certification plus three (3) years IT experience
- Five (5) years IT experience
- Proficiency in the working on and around different types of computers and electronic equipment is required.
- Also, some expertise in working on software components required to run said equipment is required.
- Computer keyboarding skills and proficiency in Microsoft Suite Applications (Word, Excel, Access, & PowerPoint), Internet Explorer and E-mail is required. Experience with call center tools is desirable .
- May be required to travel 5% of the time (Not necessary).
Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion.
-
IT Specialist
hace 2 semanas
Monterrey, N.L., México PSC Industries A tiempo completoWare Malcomb has an exciting opportunity for an IT Support Specialist in our Monterrey office!The IT Support Specialist is responsible for supporting our end users in the Mexico offices, and other locations as assigned by IT leadership. This help desk role has the primary responsibility of troubleshooting and/or triaging tickets from team members in the... ...
-
IT Support Specialist
hace 2 semanas
Monterrey, N.L., México Ware Malcomb A tiempo completoWare Malcomb has an exciting opportunity for an IT Support Specialist in our Monterrey office! The IT Support Specialist is responsible for supporting our end users in the Mexico offices, and other locations as assigned by IT leadership. This help desk role has the primary responsibility of troubleshooting and/or triaging tickets from team members in the...
-
IT Support Specialist
hace 4 semanas
Ciudad de México Ware Malcomb A tiempo completoWare Malcomb has an exciting opportunity for an IT Support Specialist in our Mexico City office! The IT Support Specialist is responsible for supporting our end users in the Mexico City office, and other locations as assigned by IT leadership. This help desk role has the primary responsibility of troubleshooting and/or triaging tickets from team members in...
-
Specialist, Field IT Support
hace 3 semanas
Apodaca, México Johnson Controls International A tiempo completoWhat would you do:This position performs the IT Field Operations Support (IT-FOS) function commensurate with the experience level consisting of the installation, change, repair, and disposal of hardware and software of PC’s.Also, this position executes the IT-FOS function including installs, changes and disposal of servers and voice and data network...
-
Specialist, Field IT Support
hace 1 mes
Apodaca, México Johnson Controls A tiempo completoWhat would you do: This position performs the IT Field Operations Support (IT-FOS) function commensurate with the experience level consisting of the installation, change, repair, and disposal of hardware and software of PC’s.Also, this position executes the IT-FOS function including installs, changes and disposal of servers and voice and data network...
-
Junior IT Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Concentrix A tiempo completoJob Title:Junior IT Support SpecialistJob DescriptionConcentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy talent and technology. We combine human-centered design powerful data and strong tech to accelerate CX transformation at scale.The Catalyst Team...
-
Specialist, Field IT Support
hace 1 mes
Apodaca, México Johnson Controls International A tiempo completoWhat would you do:This position performs the IT Field Operations Support (IT-FOS) function commensurate with the experience level consisting of the installation, change, repair, and disposal of hardware and software of PC’s. Also, this position executes the IT-FOS function including installs, changes and disposal of servers and voice and data network...
-
IT Network Field Support
hace 1 mes
Apodaca, México Softnet Soluciones A tiempo completo**SOFTNET** **IT NETWORK FIELD SUPPORT (APODACA, N.L.)** **Requirements**: - Bachelor Degree or Technical Institute Degree/Certificate in Computer Science, Information Systems, or another related field. - English: 70% - 80% **Experience**: - Typically 1 to 3 years of professional experience in Enterprise environment involving a geographically...
-
Specialist, Field IT Support
hace 4 semanas
Apodaca, Nuevo León, MX Johnson Controls International A tiempo completoWhat would you do:This position performs the IT Field Operations Support (IT-FOS) function commensurate with the experience level consisting of the installation, change, repair, and disposal of hardware and software of PC’s. Also, this position executes the IT-FOS function including installs, changes and disposal of servers and voice and data network...
-
Sr Specialist IT Compliance
hace 4 semanas
Ciudad de México Nestle A tiempo completo**About IT in Nestlé** We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers...
-
IT Specialist
hace 2 días
Ciudad de México Jeeves A tiempo completoJeeves is an all-in-one corporate card and expense management platform for startups, enterprises and SMBs around the world. Jeeves has raised over $380M and is backed by top investors including Andreessen Horowitz, Y Combinator, CRV, Tencent, Stanford University, Clocktower Ventures and Founders of more than 15 unicorns including David Velez (Nubank), Carlos...
-
IT Support Specialist
hace 4 semanas
Ciudad de México Atos A tiempo completo**Publication Date**: Feb 1, 2023 **Ref. No**: 466325 **Location**: Mexico City, MX, 6600 The future is our choice At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our...
-
Is/it Operations Specialist
hace 4 semanas
Ciudad de México Nestle A tiempo completo**About IT in Nestlé** We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers...
-
UX Specialist Jl5
hace 2 semanas
Monterrey, N.L., México PSC Industries A tiempo completoWe're looking for a UX Specialist to work directly for an lead global IT company. · **As main roles**: · The UX Specialist would be doing the layout and validating that the developments meets the guidelines of the UX team. · This person would be a key for the web Development and ... i Ad UX/UI Designer **Client**: · - Our client is one of the...
-
Order Management Specialist
hace 4 semanas
Ciudad Apodaca, N.L., México ABB Schweiz AG A tiempo completoOrder Management Specialist Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
IT Support
hace 4 semanas
Ciudad de México Apollo.io A tiempo completoAbout the role: As an IT Analyst, you will play a vital role in ensuring the smooth operation of our hardware, software, and systems. You will provide technical assistance and support to our employees, proactively analyzing our current systems, assets, and implement solutions as well as upgrades. You will excel in this position with strong problem-solving...
-
IT Support
hace 4 semanas
Ciudad Juarez, México Wiwynn Mexico A tiempo completoExperience: - 3 years experience working on IT operations. - Experience in OS Windows10, AD, DHCP, DNS, O365, PC Setup & support experience, structured cabling. - Printed Configuration. - IT Equipment Inventory, Maintence, Win Server 2016-2019. - Backups. - Firewall Understanding. **Education**: - Degree Completed in Information Technology, Computer...
-
Sales Operations Specialist
hace 1 mes
Ciudad Apodaca, N.L., México Methode Electronics Inc. A tiempo completoSales Operations Specialist page is loaded Sales Operations Specialist Apply locations Apodaca time type Full time posted on Posted 6 Days Ago job requisition id R16859 Sales Operations Specialist Methode Electronics Position Breakdown: As a Methode Sales Operations Specialist, you will serve as a key representative to our customers. You will also...
-
IT Support Engineer
hace 4 semanas
Ciudad Juarez, México WIWYNN MEXICO, S.A. DE C.V. A tiempo completo**WIWYNN MEXICO, S.A. DE C.V.** **Solicita**: **IT SUPPORT ENGINEER** **Descripción y Requisitos** **Experience**: - 3 years experience working on IT operations. - Experience in OS Windows10, AD, DHCP, DNS, O365, PC Setup & support experience, structured cabling. - Printed Configuration. - IT Equipment Inventory, Maintence, Win Server 2016-2019. -...
-
IT Deskside Support
hace 4 semanas
Apodaca, México KETOS DELPHIN A tiempo completo** IT DESKSIDE SUPPORT** OFRECEMOS: Sueldo: $20,000 a $25,000 Prestaciones de Ley Vales de despensa Contratación Temporal (3 meses) BUSCAMOS Ingeniero (a) en Comunicaciones y Electrónica o carrera a fin. Ingles Avanzado (se reciben llamadas en ingles. Ubicación laboral, Plaza Samara (Santa Fe) Experiência mínima 3 años realizando las...