CSR Security Intrusion

hace 4 semanas

San Pedro Garza Garcia, México Johnson Controls A tiempo completo

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We are looking for a CSR Security Intrusion.What will you do?Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.How will you do it?Order ProcessingOrder input in the system (different order types)Incoming calls managementSend order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc.)Credit notes / invoices processing.Backorder monitoring and order managementMonitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.Maintenance of planned shipping days (delays, customer requests, etc)Handle customer order cancellations (DOA)Monitor call-off ordersHandling non-conformities and complaintsIssue internal complaints and RMA if required. (Salesforce / Lawson)Send customer receipt confirmation of complaint.Follow up and coordinate internally on solution and corrective actionsInform the customer about corrective actions or escalate/involve account managerAction on solution and corrective actionsSAP and Salesforce credit-note procedures (DOA)Inquiry handlingHandle customer questions on deliveries, delays, problems, etc.Follow-up on pending basic quotesCustomer careHandle customer questions effectively and in a service-oriented mannerFollow up on actions requested in sales representatives call reportsInform customers about changed delivery times and equivalent productsFiling & miscellaneousCase management in SalesforceKeep customer details and price agreements up-to-date.What are we looking for?Bachelor’s degree in business, international relations or related.Minimum 1 year of experience working as CSR (from a manufacturing company is a plus)English ProficiencyCustomer-oriented with a focus on detailsPC skills/ MS officeProblem-solvingSAP (desirable)Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination.

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    hace 1 semana

    San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

    Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We are...

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    hace 2 semanas

    San Pedro Garza García, México Johnson Controls A tiempo completo

    Johnson Controls is a global leader in smart, healthy, and sustainable buildings.With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions.Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe.We are...

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    San Pedro Garza Garcia, México Johnson Controls A tiempo completo

    Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We are...

  • CSR Security Qolsys

    hace 3 semanas

    San Pedro Garza Garcia, Nuevo Leon, Mexico Johnson Controls A tiempo completo

    Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We are...

  • CSR Security Qolsys

    hace 1 día

    San Pedro Garza García, N. L., México Johnson Controls A tiempo completo

    Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We are...

  • Csr Security Acvs

    hace 3 semanas

    San Pedro Garza García, México Johnson Controls International A tiempo completo

    **What will you do?**Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.**How will you do it?****Order Processing**- Order input in SAP (different order types)- Incoming calls management- Send order confirmation to customer...

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    hace 2 semanas

    San Pedro Garza García, México Johnson Controls International A tiempo completo

    **What will you do?**Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.**How will you do it?****Order Processing**- Order input in SAP (different order types)- Incoming calls management- Send order confirmation to customer...

  • Csr Security Acvs

    hace 1 semana

    San Pedro Garza García, México Johnson Controls A tiempo completo

    **What will you do?**Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.**How will you do it?****Order Processing**- Order input in SAP (different order types)- Incoming calls management- Send order confirmation to customer...

  • Csr Security Acvs

    hace 1 semana

    San Pedro Garza García, México Johnson Controls A tiempo completo

    **What will you do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **Order Processing** - Order input in SAP (different order types) - Incoming calls management - Send order confirmation to...

  • Csr Security Acvs

    hace 1 semana

    San Pedro Garza García, México Johnson Controls A tiempo completo

    Job details **Employment Type**: Full-Time **Location**: San Pedro Garza Garcia, Nuevo Leon, Mexico **Job Category**: Sales & Marketing **Job Number**: WD30242098 **Job Description**: What will you do? Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the...