Csr Security Intrusion

hace 3 semanas

San Pedro Garza García, México Johnson Controls A tiempo completo

Job details**Employment Type**:Full-Time**Location**:San Pedro Garza Garcia, Nuevo Leon, Mexico**Job Category**:Sales & Marketing**Job Number**:WD **Job Description**:What are you going to do?Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.How will you do it?Order ProcessingOrder input in SAP (different order types)Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)Backorder monitoring and order managementMonitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and ForwarderMaintenance of planned shipping days (delays, customer requests, etc)Handle customer order cancellations (DOA)Monitor call-off ordersHandling non-conformities and complaintsIssue internal complaints and RMA if required (Salesforce/SAP)Send customer receipt confirmation of complaintFollow up and coordinate internally on solution and corrective actionsInform the customer about corrective actions or escalate/involve account managerAction on solution and corrective actionsSAP and Salesforce credit-note procedures (DOA)Inquiry handlingHandle customer questions on deliveries, delays, problems, etc.Follow-up on pending basic quotesCoordinate approach with Inside/outside sales representativeCustomer careHandle customer questions effectively and in a service-oriented mannerFollow up on actions requested in sales representatives call reportsInform customers about changed delivery times and equivalent productsFiling & miscellaneousCase management in SalesforceSupport debtor control on collecting accounts receivableKeep customer details and price agreements up-to-dateCollect, share and document leads, projects, competitor detailsWhat are we looking for?Bachelor’s degree in business, international relations or relatedEnglish ProficiencyPrevious experience as CSRCustomer-oriented with a focus on detailsPC skills/ MS officeProblem-solvingSAP (desirable)

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    San Pedro Garza García, México Johnson Controls A tiempo completo

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