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Service Desk
hace 1 mes
Consultoria de Head Hunter IT
Nos encontramos en búsqueda de:
Service Desk
El especialista en Service Desk da soporte de primer nível a usuarios de America y Europa en un ambiente bilingüe (ingles y español).
Es el gestor del proceso de incidentes y solicitudes de servicio.
Contribuye para que los níveles de servicio se cumplan.
**Responsabilidades**:
- Ejecutar de manera experta el proceso de gestión de incidentes y solicitudes de servicio.
- Atender los canales de servicio (teléfono, chat, cola de solicitudes) de acuerdo a los protocolos establecidos.
- Asegurar que los incidentes se resuelvan lo antes posible de acuerdo a las prioridades.
- Asegurar que las solicitudes de servicio se atiendan lo antes posible.
- Dar soporte de nível 1 a 1.5 a usuarios relacionados a los servicios de TI.
- Ser un canal de comunicación y enlace entre las áreas de TI.
- Dar soporte a los procesos de gestión de cambios y problemas.
- Documentar y popular la base de conocimientos.
Tipo de puesto: Tiempo completo
Salario: $20,000.00 - $25,000.00 al mes
Horario:
- Incluye fines de semana
- Rotativo
Prestaciones:
- Opción a contrato indefinido
- Trabajar desde casa
Lugar de trabajo: Una ubicación
