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Job Family: Customer and Professional Services
Source Job: Professional Services Consultant
eProductivity Software is a world leader in transformational technology and dynamic workflow software for print and packaging industries.
Our purpose-built Management Information Systems (MIS) and Enterprise Resource Planning (ERP) technology and productivity software suites are designed to enable organizations across multiple industries and of every size to think beyond automation and transform their business.
ePS is looking for a **Professional Services Consultant (M/F/x)** to join us in Mexico.
This is a remote role and the location can be anywhere in the country.
**Job Requirements**:
**Job description**:
- Lead individual implementation projects to a successful conclusion in accordance with the company's methodology;
- Provide post go live support and ongoing consultancy to our customer base;
- Work with colleagues across all business areas to ensure an excellent customer experience;
- Maintain a high standard of personal administration;
- Participate in team based activities;
- Provide regular status and activity reports according to company practices;
- Learn our products in order to deliver training and consultancy.
**Skills requirements**:
- Have a positive attitude, with the ability to remain professional at all times;
- Able to clearly state objectives, and lead internal and external teams to achieve these;
- Excellent personal administration;
- Fluency in English and at least one other European language: German, Spanish, Italian, French;
- Experience in or with the print & packaging industry;
- Be goal oriented, organized, and have the ability to multi-task in a fast paced environment;
- Have good interpersonal and time management skills;
- Have the ability to work independently and cohesively in a long-distance team;
- Have experience of at least one business system implementation;
- Have experience of at least one ERP package, either as a consultant or as a senior end user;
- Have a flexible approach to scheduling and tasking;
- Be self-directed and self-motivated;
- Have a genuine interest in working directly with clients, with the ability to build and maintain client relationships;
- Be willing to take ownership of issues and follow through to successful resolution;
- Possess good commercial awareness, able to recognize and action billing opportunities;
- Be willing to spend at least 60% of time away from home;
- Have excellent verbal and written communication skills.
