Quality Assurance Associate
hace 1 semana
A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos.
Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la individualidad se nota y valora todos los días.
**We are Hiring a Talented Quality Assurance Associate**
**Description**:
We are searching for people who strive to complete tasks efficiently and possess strong analytical skills.
Designs and executes quality control systems, analyzing data and performance indicators to identify areas for improvement.
Proposes improvements to processes and methods.
Conducts regular quality assurance audits.
Monitors transactions to ensure compliance against performance standards.
Performs business support or technical work, using data organizing and coordination skills.
Develops and implements key process to improve overall performance
Requires vocational training, certifications, licensures, or equivalent experience.
Assists with the development of training, QA processes, and process improvement.
Provides support in creating and reviewing documented SOPs with operations.
Detects, examines, and reports fraudulent activities.
**Technical Requirements**
- Minimum of 3 years hands-on execution of Quality Assurance processes
- Intermediate-Advanced Microsoft Excel experience
- Intermediate level experience with Microsoft Office tools
- Ability to implement Quality Assurance standards
- Strong experience with Continuous Improvement Methodologies
- Expert in providing accurate feedback to relevant teams
- Proficient in verbal and written communication - capable of effectively conveying quality standards and findings to a diverse audience
**Required Characteristics**:
- Exceptional Analytical Skills - Ability to diagnose, reproduce and solve complex faults
- English proficiency
- Team player
- Time-Management Skills
- Goal-Oriented
- Curious and driven to self-learn or research where information is not easily available or unknown
- Customer care skills, client oriented.
- Know your way around dealing with potential angry customers while on the phone
**Desired Characteristics**:
Ticket Systems Experience
Open to learn new technologies used in the IoT industry
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- En Conduent, valoramos la salud y la seguridad de nuestros asociados, sus familias y nuestra comunidad.
Según nuestros protocolos actuales, no exigimos la vacunación contra el COVID para la mayoría de nuestros trabajos en EE.
UU., pero es posible que le solicitemos que proporcione su estado de vacunación contra el COVID, cuando lo permita la ley._
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