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Help Desk B2B
hace 1 mes
We are looking for a competent **Help Desk B2B **to provide fast and useful technical assistance on computer systems.
You will answer queries on basic technical issues and offer advice to solve them.
An excellent **Help Desk B2B** must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
They must also be customer-oriented and patient to deal with difficult customers.
**Responsibilities**
- Serve as the first point of contact for customers seeking technical assistance over the phone
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT web services or products
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
**Requirements and skills**
- Proven experience as a help desk technician or other customer support role
- B2B experience
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field (not mandatory but prefered)
- Availability 7:00am - 4:00pm
**We offer**:
- Base salary up to $23,760
- Performance Bonus up to $2,000
- $2,000 Hiring Bonus
- 2 days off
- All law benefits
- Food coupons
- Direct hiring
**Salary**: $18,000.00 - $23,760.00 per month
Ability to commute/relocate:
- 64710, Monterrey, N. L.: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Tech Support, Hel Desk or Service Desk: 1 year (required)
- Call Center: 1 year (preferred)
**Language**:
- English (required)
