Senior, Application Analyst

hace 2 semanas


Monterrey, Nuevo León, México Schneider Electric Gruppe A tiempo completo

Job Description - Senior, Application Analyst (0098LF)
Schneider Electric has an opportunity for a Digital Support Specialist, Kinaxis in our Monterrey Digital Hub. Schneider Electric creates connected technologies that reshape industries, transform cities, and enrich lives.
Our 135,000+ employees thrive in more than 100 countries.
From the simplest of switches to complex operational systems, our technology, software, and services improve the way our customers manage and automate their operations.
Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.
What do you get to do in this position?
The Digital Support Specialist, Kinaxis, is responsible for executing all RUN activities in collaboration with the Key Users, Subject Matter Expert (SME), Data Quality team, and Schneider Digital, primarily focused on customer centricity and continuous improvement.
MAIN ACTIVITIESManage the orchestration of the monthly SIOP Cycle collaborating with Key Users, SME, Data Quality team, and Schneider Digital team to ensure that all activities in the drumbeat are completed as per schedule, ensuring sanity checks at every planning step to avoid disruption.Case or ticket management for specific allocated GSC workstreams, analyze and identify root cause and possible resolution.Work with the team to enable the fix and collaborate with business (users) to validate the fix.Drive training initiatives for the Kinaxis community to ensure awareness of new capabilities, changes to business processes, and enhancements in the tool.Collaborate with SME on analyzing the knowledge needs from users to perform their planning activities in Kinaxis.Create training and user documentation including videos.Master Data maintenance and collaboration with the Global Master Data Team to bring best practices to the Kinaxis community through loop meetings.Perform data sanity checks.Maintain continuous improvement on the support process to users via a ticketing tool to escalate, follow-up, and communicate root cause analysis and resolution status of user issues in Kinaxis.MEASURES OF SUCCESSRespond to support tickets/cases respecting SLA.Trainee satisfaction and training efficiency through surveys.Increase of platform use for people trained and ensure the community is informed on time of any changes, fixes, or enhancements.QualificationsThis job might be for you if:
SKILLS & QUALIFICATIONS MUSTSome experience in the Planning function.Fluent in English.Good technical problem-solving skills and knowledge.Able to diagnose problems and provide or recommend solutions.Good communication and organization skills, self-motivated, and high team spirit.
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