Empleos actuales relacionados con Service Desk Associate - Monterrey, Nuevo León - Dyopath
-
Service Desk Associate
hace 3 semanas
Monterrey, Nuevo León, México Dyopath A tiempo completoTitle: Service Desk Associate- Work Location: Monterrey, N.L_- Status: Full-time with Benefits_- Shift: Available to work ALL SHIFTS_- Hours per Week: 40-45 hours_- Salary: 12K - 14K monthly depending on experience_- Require: _- Bilingual - Advanced English speaking/written skills_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was...
-
Service Desk Associate
hace 2 semanas
Monterrey, Nuevo León, México Ge Corporate A tiempo completo**Job Description Summary**: We are looking for a Service Desk Associate to provide enterprise-level assistance to our end user employees.If you're naturally a helper, have a strong customer orientation and enjoy assisting people with computer issues whilst explaining technical details simply, we'd like to meet you.Ultimately, you will be a person our...
-
Insurance Service Representative
hace 3 semanas
Monterrey, Nuevo León, México Cover Desk Mexico A tiempo completo**JOB SCOPE**:As an ambassador to Cover Desk Mexico, you will represent and support a US-based insurance agency to serve as their Virtual Assistant.You will support the agency to provide insurance customer service and back-office assistance which may include bilingual phone support in Spanish and English.**JOB SUMMARY**:Are you a bilingual people person...
-
Service Desk
hace 5 horas
Monterrey, Nuevo León, México Open Service A tiempo completoSomos una empresa 100% mexicana con más de 30 años en el mercado brindando soluciones de valor para nuestros clientes en el segmento de las Tecnologías de Información.Por expansión en nuestros servicios, te invitamos para que te puedas integrar a nuestro equipo como Service Desk.**Jornada Laboral Nocturna**:De Lunes a Domingo de 07:00 pm a 07:00...
-
Service Desk Ti Jr
hace 4 semanas
Monterrey, Nuevo León, México Open Service A tiempo completoPor crecimiento, queremos invitarte a formar parte de nuestras filas de talento como: Soporte Tecnico SISTEMAS, Soporte Tecnico Horario: LUNES A VIERNES 10:00AM A 7:00PM 1 GUARDIA SABATINA AL MES.HORARIO HIBRIDO HOME OFFICE / PRESENCIALSomos una Empresa 100% Mexicana con más de 30 años en el mercado brindando soluciones de valor par a nuestros clientes en...
-
Service Desk Coordinator
hace 2 semanas
Monterrey, Nuevo León, México Dyopath A tiempo completoKey ResponsibilitiesThis Service Desk Coordinator role involves providing first-level support for technical issues and incidents, logging all service desk interactions in the ticketing system, and escalating issues to the appropriate team or individual.You will also be responsible for ensuring timely and accurate resolution of all service desk issues,...
-
Service Desk Agent
hace 4 semanas
Monterrey, Nuevo León, México Tata Consultancy Services A tiempo completoWe are seeking a qualified candidate for the role of IT Help Desk Support. Below are the necessary qualifications and responsibilities:Proven experience as an IT Help Desk Support or similar role.Excellent communication and customer service skills.Strong technical knowledge of computer hardware, software, operating systems, and networking.Experience with...
-
Service Desk B2B
hace 4 semanas
Monterrey, Nuevo León, México Hro A tiempo completoWe are looking for a customer service oriented **Service Desk B2B** specialist to provide technical support to users in an efficient and accurate manner.You will be considered as the firm's front liner and you will solve basic technical problems and provide support for all assigned areas.The goal is to make sure that customer value is maintained to the...
-
Service Desk Analysts
hace 1 semana
Monterrey, Nuevo León, México Advanced Technology Services A tiempo completo**Service Desk Analyst****Responsabilidades Principales**:- Proporciona asistencia técnica avanzada al cliente al atender llamadas entrantes utilizando las mejores prácticas basadas en ITIL- Realiza el diagnóstico, la investigación y la resolución de incidentes para cumplir con los requisitos del cliente de SLA.- Crea y cumple con las solicitudes de...
-
Service Desk Team Leader
hace 1 semana
Monterrey, Nuevo León, México Optimas Solutions A tiempo completo**Service Team Leader****Monterrey, NL*******About Optimas**:- Optimas OE Solutions is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world.- Optimas Manufacturing has been associated with the Fastener Industry...
-
Service Desk Analyst
hace 3 semanas
Monterrey, Nuevo León, México Dyopath A tiempo completoPosition: Service Desk AnalystReports to: Hiring ManagerWork Location: Monterrey, N.L.- _Must be Bilingual_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions.At DYOPATH we pursue both purpose and success, knowing one will ultimately lead to the other.Our core values...
-
Service Desk Analyst
hace 3 semanas
Monterrey, Nuevo León, México Gm Financial A tiempo completoOverview:**Join our Team**Our Service Desk Team provides first level support through taking calls, handling incidents and requests using ServiceNow, in this entry level role as a **Service Desk Agent** you will be responsible for supporting internal customers who are experiencing software or hardware related issues.We are looking for individuals with an...
-
Consultor de Service Desk
hace 2 semanas
Monterrey, Nuevo León, México Grupo TECMA A tiempo completoActividades a realizar:La función del Consultor de Service Desk I, es garantizar el correcto funcionamiento del ordenador para que los usuarios finales puedan realizar las tareas empresariales.Esto incluye recibir, priorizar, documentar y resolver activamente las solicitudes de Service Desk de los usuarios finales.El soporte se brindará en el sitio, de...
-
It Service Desk Agent
hace 2 semanas
Monterrey, Nuevo León, México Azka It Consulting A tiempo completoAZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as an **IT Service Desk Agent - Portuguese.****Responsible for all activities surrounding the IT Service Desk, including but not limited to answering calls coming to the call center, monitoring incoming tickets...
-
Service Desk Level 2 Analyst
hace 2 semanas
Monterrey, Nuevo León, México Dyopath A tiempo completoAt DYOPATH, we believe that work should be more than just a job - it should be a passion.As a dynamic, forward-thinking Managed Service Provider (MSP), we are dedicated to empowering organizations with reliable and innovative IT solutions.Guided by our core values of accountability, excellence, and exceptional customer service, we cultivate a culture of...
-
Service Desk Team Leader
hace 2 semanas
Monterrey, Nuevo León, México Teletrac Navman A tiempo completo**Responsibilities and Duties**- Support in the oversight of all Service Desk systems activity and compliance, ensuring accurate and timely data entry.- Assist with process definition, implementation, and improvements to ensure Service Desk and Verifications meets contractual and customer expectations.- At all times drive to increase the ability of the...
-
Service Desk Analyst
hace 3 semanas
Monterrey, Nuevo León, México Gm Financial A tiempo completoOverview:**Join our team**The**Location**: Monterrey, N.L.**Reports to**: Service Desk Team Lead**Contract type**: Fixed term for **12 months, **with above the law benefits.**Schedule Flexibility**:Capable of working under a flexible schedule including extended business hours, weekends and holidays (This role supports North America so flexibility on national...
-
Service Desk Analyst
hace 2 semanas
Monterrey, Nuevo León, México Jobbydoo A tiempo completoWhy GMF?: GM Financial International Operationsconducts business in Latin America and China. InternationalOperations offers a wide range of wholesale and retail automotivefinancing products to dealers and their customers. The strength ofthe international business lies in its ability to tailor itsproducts to meet unique dealer needs, consumer preferences...
-
Service Desk Agent
hace 3 semanas
Monterrey, Nuevo León, México Gm Financial A tiempo completoWhy GMF?:GM Financial International Operations conducts business in Latin America and China.International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers.The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences...
-
Service Desk Analyst
hace 7 días
Monterrey, Nuevo León, México GM Financial A tiempo completoWhy GMF?GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences...
Service Desk Associate
hace 1 mes
Title: Service Desk Associate
- Work Location: Monterrey, N.L._
- Shift: Weekends and 3 days per week_
- Salary: $12,000 - $14,000 monthly depending on experience_
- Require: _
- Bilingual - English/Spanish_
Job Summary:
About Us:
DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions.
At DYOPATH we pursue both purpose and success, knowing one will ultimately lead to the other.
Our core values foster a culture that promotes accountability, excellence, exceptional customer service and sustainability.
Our team is passionate, fun, creative and courageous in communications.
- Essential Duties:
- The Service Desk Analyst will perform the following key functions:
- Provides technical customer support by taking inbound calls using ITIL based best practices
- Performs diagnosis, investigation, and resolution of Incidents to meet customer SLA's
- Creates and fulfills service requests to exceed customer SLA's
- Identifies, researches, and resolves technical hardware, software, or networking issues
- Delivers timely notifications and assignments to appropriate field representatives
- Provides generalist support to customers utilizing multiple tools, technologies, and accounts
- Documents, tracts, and monitors inquires and solutions using Standard Operating Procedures
- Communicates statuses of projects and issues to managers and Service Desk employees
- Escalates issues in real time per escalation procedures
- Performs root cause analyses and generates reports
- Acts as a Subject Matter Expert for assigned accounts
