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Customer Satisfaction

hace 1 mes

Ciudad Apodaca, Nuevo León, México Schneider Electric A tiempo completo

Great people make Schneider Electric a great company.
Key Responsibilities
•Supervise the complete scope of the Quality function or more than two specific quality sub-functions as the ultimate person in charge of customer satisfaction.

•Organize/manage the Quality function within a given entity (includes quality planning, allocation of resources and quality measurements).

•Advise management regarding quality matters.

•Establish acceptable standards with defined limits of variation in quality of the material, size, weight, finish or other characteristics for goods or services, and maintain these standards .
•Implement operational techniques and perform activities aimed both at monitoring a process and at eliminating causes of unsatisfactory performance at relevant stage of the quality loop (quality spiral) in order to result in economic effectiveness.

•Those codes are dedicated for roles who spend more than 50% of their time in people management.Key Responsibilities
•Manages the Process/Continuous improvement within their unit to support Customer Satisfaction and Quality.

•Manages cross functional teams, implements operational technique and performs activities aimed both at monitoring a process and at eliminating causes of dissatisfaction.Main Activities (1/2)
•Manage the Process/Continuous improvement within the entity
•Work with Plant Management Team to develop strategy and identify opportunity for continuous improvement
•Lead, propose and support improvements to ensure the achievement of Process Excellence goals within the entity to increase customer satisfaction, productivity and effectiveness
•Provides to Plant Management Team synthesis of Projects progress & their associated savings
•Collect and select improvement opportunities from various sources
•Implement continuous improvement by using appropriate tools and methodologies
•Promote and manage the relevant Quality programs, tools and methods to ensure Continuous Improvement
•Is the 6 Sigma referent in the Facility.
Main Activities
• Exercise hierarchical responsibilities and / or functional for heterogeneous teams in terms of technology and / or business (employment type) within the professional field to guarantee the performance of industrial processes (DT,IE, OEE, TTP ...)
• Ensure management of service methods / maintenance in a unit and / or a specialized group (competencies pole in a specific technology)
• Manage his team according to SPS / SIM rules and cycle event of the plant
• Be responsible for people management including goal setting, performance management, competency development, recognition, engagement, well being.

• Manage all Product & Process SPS techniques (Plant Layout, LADM, Ergonomics, ...)
• Ensure the maintainability of the production tool by implementing the TPM and associated skills
• Manage continuous improvement concerning line architectures, capacities, capability ,time referential
• Identify the full potentials for medium- and long-term improvements in all areas (lean Diagnosis approach)
• Ensure the profitability of investments adapted to the needs of optimization and development process
• Manage retrofit and renewal of production means (tools & machines) in link with Industrial Deployment Team as well as implementation of new ones
• Define the organization to implement for new project (or increase / decrease volume of production) to optimize DVC & MBC costs
• Guide the choice of designers by providing industrial and logistical requirements
• In the case of a verticalized organization, he represents the lean leader.
Qualifications * Minimum 7 + years of experience * Manager experience * Proficiency in English * Experience with Lean Manufacturing & Core tools * Strong Data Analytical skills, Technical / problem-solving skills.
* Solid knowledge in safety & quality * Resolving conflict, improving efficiencies, continuous improvement * Six Sigma.
Schedule: Full-time Req: 009CI9