Customer Success Specialist
hace 4 semanas
As a Customer Success Specialist, you will be responsible for the overall health and retention accounts.
You will be expected to onboard accounts, proactively reach out to improve health based on Gainsight triggers, conduct quarterly/annual business reviews, and have renewal/cancel and pre-cancel conversations with clients.
**Responsibilities**:
- Onboard new customers.
- Monitor health and proactively reach out to accounts based on Gainsight triggers.
- Schedule and complete quarterly/annual business reviews.
- Have save/pre-cancel conversations.
- Conduct renewal conversations with accounts at risk.
- Funnel referrals to sales.
Skills:
- Strong oral and written communication skills.
- Consultative approach to account management.
- Deep customer empathy.
- Customer experience champion.
- Exceptional product knowledge.
- Ability to have difficult conversations with customers.
- Understanding of competitive landscape.
Requirements:
- 1 plus years of experience in a customer facing role.
- Understanding of SMB space a plus
- Knowledge of Salesforce CRM a plus.
**Benefits**:
Monthly base salary $14,950 + ap bonus $175 + $500 food stamps, savings fund 4%, christmas bonus 15 days (increase with tenure)
-
Customer Success Specialist
hace 2 semanas
Hermosillo, Sonora, México Necodex A tiempo completo**Vacante para la empresa Necodex en Hermosillo, Sonora**:**Location**: Hermosillo, Sonora (Hybrid)**Experience**: 2-3 years in Customer Success or similar roles**Language Skills**: Bilingual (English and Spanish)**Position Overview**:**Key Responsibilities**:- **Client Relationship Management**: Serve as the primary point of contact for assigned clients,...
-
Customer Care Specialist
hace 1 día
Hermosillo, Sonora, México Listentrust A tiempo completo**Job Title**: Customer Care Specialist - Bilingual (English/Spanish)**Company**: ListenTrust**Location**: Av.P.º Río San Miguel 75-Planta alta, Proyecto Rio Sonora Hermosillo XXI, 83270 Hermosillo, Son.**Schedule**: 9 AM to 6 PM, Saturday to Wednesday (Thursdays & Fridays Off) - 45 Hours**Compensation**: Earn $3,800 weekly**Objective**:The Customer Care...
-
Enterprise Customer Success Manager Apac
hace 2 semanas
Hermosillo, Sonora, México Canonical A tiempo completoThe role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts.Customer Success Managers (CSM) are responsible for developing trust with their assigned...
-
Enterprise Customer Success Manager Americas
hace 5 días
Hermosillo, Sonora, México Canonical A tiempo completoThe role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
-
Customer Service Specialist
hace 6 días
Hermosillo, Sonora, México cristina urias A tiempo completoWe are a dynamic company, Cristina Urias, looking for a highly skilled and motivated Customer Service Specialist to join our team.Job SummaryWe are seeking a knowledgeable and charismatic Phone Sales Representative to assist customers in determining their questions, needs, and reasons for patronage. The ideal candidate will have excellent communication...
-
Enterprise Customer Success Manager APAC
hace 1 semana
Hermosillo, Sonora, México Canonical A tiempo completoThe role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
-
Enterprise Customer Success Manager Americas
hace 3 semanas
Hermosillo, Sonora, México Canonical A tiempo completoThe role of an Enterprise Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
-
Customer Care Specialist
hace 3 semanas
Hermosillo, Sonora, México Sellershub A tiempo completo**We're Hiring**:Customer Care Specialist - Project Scheduling**Location**: _On-Site Only_ - Av.P.º Río San Miguel 75-Planta Alta, Proyecto Rio Sonora Hermosillo XXI, 83270 Hermosillo, Son.**Compensation**: Up to **$4,500 Monthly** (_$2,496 base salary + $2,004 performance bonus_)**Schedule**: 9:00 AM - 6:00 PM **WEEKENDS OFF****Note**: Summer schedule...
-
Customer Engagement Specialist
hace 1 día
Hermosillo, Sonora, México MCI A tiempo completoJob DescriptionMCI is a leading provider of Business Process Outsourcing (BPO) services, and we are seeking highly motivated Sales Representatives to join our team. As a Sales Representative, you will be responsible for interacting with customers across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer...
-
Customer Support Representative
hace 6 días
Hermosillo, Sonora, México Intugo A tiempo completoOUR COMPANY IS THE A LEADING ONLINE MARKETING AND COMMUNICATION SOFTWARE SERVICE.WE HELP LOCAL BUSINESSES THRIVE IN THE INTERNET ECONOMY USING EMAIL COMMUNICATIONS, TEXT MESSAGING AND ONLINE SERVICES.WE COMBINE AN AWARD WINNING COMMUNICATIONS PLATFORM WITH BEST-IN-CLASS REPUTATION AND NETWORKING TOOLS INTO ONE POWERFUL WEB-BASED APPLICATION THAT SEAMLESSLY...
-
Recovery & Customer Service Representative
hace 2 semanas
Hermosillo, Sonora, México Intugo A tiempo completo**Job Description: Call Center Recovery Specialist****Main Functions**:As a Call Center Recovery Specialist, you will be responsible for proactively contacting customers with overdue accounts to recover outstanding balances.Your primary focus will be on facilitating payment by phone while ensuring accuracy in consumers' contact information.**Key...
-
Customer Service Specialist
hace 3 días
Hermosillo, Sonora, México Te Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services.They may promote...
-
Customer Care Specialist
hace 7 días
Hermosillo, Sonora, México Intugo A tiempo completo**Requirements**:- Advanced english level- Customer service experience- Tech support background- Excellent computer skills- Time availability**Benefits**Base salaryBonusWeekly paymentFixed schedule with 2 days offFood vouchersLaw benefits**Salary**: Up to $15,000.00 per month**Experience**:- Customer service: 1 year (preferred)- Tech support: 1 year...
-
Customer Care Specialist
hace 2 semanas
Hermosillo, Sonora, México Intugo A tiempo completo**Requirements**:- Advanced english level- Customer service experience- Tech support background- Excellent computer skills- Time availability**Benefits**On-site jobBase salaryBonusTransportationWeekly paymentFixed schedule with 2 days offFood vouchersLaw benefits**Salary**: Up to $15,000.00 per month**Experience**:- Customer service: 1 year (preferred)- Tech...
-
Quality Assurance Specialist II
hace 7 días
Hermosillo, Sonora, México TE Connectivity Corporation A tiempo completoAt TE Connectivity, you will play a pivotal role in ensuring the quality and reliability of our products. As a Quality Assurance Specialist II, your primary responsibility will be to analyze the ability of product and production systems to meet customer and contractual requirements.Key Responsibilities:Analyze data from various sources to identify trends and...
-
Customer Service Representative
hace 42 minutos
Hermosillo, Sonora, México Everyone'S Family Dental A tiempo completoAbout the Role">As a Customer Service Representative at Everyone'S Family Dental, you will play a vital role in ensuring our patients receive exceptional care and support. Your primary responsibility will be to manage large volumes of inbound calls in a timely and professional manner.">Key Responsibilities">Foster strong relationships with patients by...
-
Recruiter Specialist
hace 2 semanas
Hermosillo, Sonora, México Dipoledigital A tiempo completo**We're Hiring: Recruiter Specialist**Join our team as a **Recruiter Specialist** and play a key role in shaping the future of our workforce.Lead the entire recruitment process, from posting job openings to making the final hire, ensuring the attraction and selection of top-tier talent.This is your chance to contribute to the growth and success of a...
-
Customer Service Specialist Ii
hace 1 semana
Hermosillo, Sonora, México Te Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales and post-sales service functions.They take and process transactions via phone, internet, and correspondence from customers and respond to inquiries about TE's products or services.They may promote and sell our...
-
Full Stack Developer Jr
hace 2 semanas
Hermosillo, Sonora, México Callcentered Mexico A tiempo completo**Duties and Responsibilities of the Programming Specialist**:- Partner with Operations, Quality, Training, and Customer Success on suggested improvements to client Accounts- Work consistently with Onboarding to set up new client accounts to meet client expectations and timelines- Proactively monitor the programming queue in Salesforce to assure cases are...
-
Strategic Materials Procurement Specialist
hace 2 días
Hermosillo, Sonora, México Te Connectivity A tiempo completoAt Te Connectivity, our Materials Planning Teams play a critical role in the production cycle by planning, scheduling, and monitoring the movement of materials.We are seeking an experienced Strategic Materials Procurement Specialist to join our team. The ideal candidate will have at least 2 years of analysis experience and a strong background in supply chain...