Order Management Specialist

hace 2 semanas

Ciudad Apodaca, Nuevo León, México Abb A tiempo completo

**Order Management Specialist**:
**At ABB, we are dedicated to addressing global challenges.
Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
That's our story.
Make it your story.
**:
**This position reports to**:
Sales Support Manager - Customer support

**Your role and responsibilities**:
In this role, you will have the opportunity to be responsible for providing internal and external customer service, including technical support, order, and payment-related assistance, claims management.
Each day, you will coordinate with relevant functions to ensure complete case ownership.
You will also showcase your expertise by increasing customer satisfaction by providing appropriate solutions.
The work model for the role is: #L-Hybrid This role is contributing to the ELECTRIFICATION Team and Stakeholders You will be mainly accountable for: - Ensuring the resolution of customer issues, including order, technical, and payment-related issues.
- Providing appropriate solutions for customer requests and coordinating with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account block and suspension, etc.
- Collecting and archiving documentation related to orders and recording assumptions and decisions made during the process, in the systems, within your area of responsibility.
- Analyzing statistics, including forecasting, pacing, etc., using available tools and collecting relevant information.
**Qualifications for the role**:

- Bachelor´s Degree in Finance, Accounting, Business or similar.
- +2 years of experience working in similar position.
- Knowledge: Administrative skills.
- Experience in customer service and collections.
- Programming skills (Macros, java, PowerApps, SharePoint, etc.).
- Experience in EXCEL (PIVOT TABLES).
- Strong personality and extroverted.
- Advanced level of English.
**Benefits**:

- Retirement plan
- Life insurance
- Accident insurance
- Paid Parental leave (gender neutral)
- Wellbeing program

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