Technical Account Advisor Int
hace 3 semanas
Job Title: Technical Account Advisor Int
Overview:
The Technical Account Advisor Intermediate will work within the Cloud Services Team at Blue Yonder and will be responsible for providing technical support and guidance to customers to ensure the successful implementation and operation of our cloud-based products and services.
This role will involve working closely with customers to understand their technical needs, troubleshoot any issues they may have, and provide guidance and support to ensure they are getting the most value out of our services.
Scope
- Work as part of a global team of 100+ TAMs (US, Mexico, EMEA, India)
- Act as a primary TAM for several accounts (number of accounts depend on complexity and ARR)
- Act as a primary point of contact for customer escalations (resolve and/or prevent)
- Work along with the triad to ensure that our customers are getting the benefit of using our products/services
Collaborate with the CSM to drive adoption and satisfaction
Produce and deliver monthly SLA reports to customers, and ensure SLA compliance*
Ensure adherence to SaaS policies and procedures
Own inbound customer calls / case handling
Drive all service management activities (incidents, change requests, enhancement requests, RCAs, customizations, etc.)
Own disaster recovery process and issue resolution
Responsible for proactive technical guidance for all JDA and customer IT projects
Create and own Customer Success Plans for relevant stakeholders
Collaborate & coordinate effectively with all JDA internal dept's (Consulting, PD, Onboarding, Solution, Service Management, etc.)
for faster resolution of issues
Collaborate with Cloud Onboarding Manager to track and approve transition from Implementation to Delivery
Provide technical / feature-specific advice
Prepare for and participate in business reviews
Primary KPIs:
1.
Customer Health:
SLA performance management
Operational efficiency improvement (incl.
time to resolve account or CED escalations, backlog, etc.)
2.
Customer Satisfaction: NPS / CSAT scores, % customer retention, attrition, and churn
3.
Advocacy: % Growth in reference-able customers
Secondary KPIs:
1.
Adoption: Deployment, utilization, and value realization
2.
Commercial Growth
3.
Annual recurring revenue(Base revenue + pricing + upsell and cross-sell revenue - churned revenue)
Generating leads to help with up-selling and cross-selling
Our Values
If you want to know the heart of a company, take a look at their values.
Ours unite us.
They are what drive our success - and the success of our customers.
Does your heart beat like ours?
Find out here:
Core Values
- Diversity, Inclusion, Value & Equality (DIVE)
is our strategy for fostering an inclusive environment we can be proud of.
Check out Blue Yonder's inaugural
Diversity Report
which outlines our commitment to change, and our
video
celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
-
Technical Account Advisor Int
hace 2 semanas
Monterrey, Nuevo León, México Blue Yonder A tiempo completoBlue Yonder Title:- Technical Account Advisor - IntOther Comparable titles:- Technical Account ManagerOverview:- Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work"- Seeking an astute individual that has a strong technical foundation along with excellent communication and customer facing...
-
Technical Account Advisor Int
hace 3 semanas
Monterrey, Nuevo León, México Blue Yonder A tiempo completo**Job Description**:- Blue Yonder Title:- Technical Account Advisor - Int- Overview:- Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work"- Seeking an astute individual that has a strong technical foundation along with excellent communication and customer facing skills who can help in...
-
Technical Account Advisor
hace 19 horas
Monterrey, Nuevo León, México Blue Yonder A tiempo completoBlue Yonder Title: Technical Account Advisor - Cloud ServicesOther comparable titles:- Associate Technical Account Advisor, Technical Account ManagerOverviewWe are seeking a highly skilled Technical Account Advisor to join our Cloud Services team at Blue Yonder.The Technical Account Advisor will be responsible for providing technical support and guidance to...
-
Technical Account Advisor
hace 3 semanas
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJDA is a customer-focused, relentless work environment and in that spirit we are in the midst of transforming some of our service offering from a perpetual to a SaaS model.In that effort, we are looking to grow our team of Technical Account Advisors in our Cloud Services Group.The Technical Account Advisor is responsible for ensuring timely and satisfactory...
-
Technical Account Advisor
hace 1 día
Monterrey, Nuevo León, México Blue Yonder A tiempo completoBlue Yonder Title: Technical Account Advisor - Cloud ServicesOverviewWe are seeking a highly skilled Technical Account Advisor to join our Cloud Services team at Blue Yonder. The Technical Account Advisor will be responsible for providing technical support and guidance to clients as they design, implement, and optimize their cloud-based solutions. The role...
-
Technical Account Advisor
hace 2 días
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob ProfileOverview of the Technical Account Manager (TAM) RoleThe TAM is responsible for ensuring timely and satisfactory resolutions of all technical and operational cases. They maintain ownership of the customer JDA SaaS solution environment, supporting Customer Success Managers to ensure customer satisfaction through service delivery planning and...
-
Technical Account Advisor
hace 3 semanas
Monterrey, Nuevo León, México Blue Yonder A tiempo completoBlue Yonder Title:- Technical Account AdvisorOverview:- Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work"- Seeking an astute individual that has a strong technical foundation along with excellent communication and customer facing skills who can help in maintaining relationships with our...
-
Technical Account Advisor
hace 2 semanas
Monterrey, Nuevo León, México Blue Yonder A tiempo completoThe Technical Account Manager (TAM) is responsible for ensuring timely and satisfactory resolutions of all technical and operational cases.TAMs maintain ownership of the customer JDA SaaS solution environment.They support Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery planning and execution.Collaborate with the CSM...
-
Technical Advisor
hace 1 semana
Monterrey, Nuevo León, México Kbr A tiempo completo**Title**:Technical Advisor - PipingUnder broad direction, functions as a technical specialist who makes decisions and recommendations that are recognized as authoritative and have a far reaching impact on extensive engineering and related activities of the company.Negotiates critical and controversial issues with top-level engineers and officers of other...
-
Technical Account Manager
hace 3 días
Monterrey, Nuevo León, México Blue Yonder A tiempo completoOverviewBlue Yonder is a customer-focused, relentless work environment and in that spirit, we have transformed our service offering from a perpetual model to a SaaS model.In that effort, we are looking to grow our team of Technical Account Managers in the Customer Success Management Group.Scope of WorkThe Technical Account Manager is responsible for...
-
Technical Customer Advisor
hace 7 días
Monterrey, Nuevo León, México Schneider National A tiempo completoWe are looking for a Technical Customer Advisor to join our Advanced Technical Support team. In this role, you will provide technical guidance and support to customers and internal stakeholders.The successful candidate will have a customer-centric mindset and be able to learn about the operation and various applications of Schneider Electric...
-
Senior Accounting Process Advisor
hace 7 días
Monterrey, Nuevo León, México Corning Inc. A tiempo completoAccounting Process AdvisorWe are seeking a highly skilled Senior Accounting Process Advisor to join our team. As a key member of our finance department, you will be responsible for advising on and improving various accounting processes and procedures.The successful candidate will have experience in process implementation and control, prioritizing ongoing...
-
Technical Account Manager Lead
hace 5 días
Monterrey, Nuevo León, México Pani Energy Inc A tiempo completoCustomer Success Manager Job SummaryWe're seeking an experienced Customer Success Manager to join our team at Pani Energy Inc. As a key member of our sales team, you'll report to our COO and serve as a critical intermediary during the mid-sales funnel. Your responsibilities will include sales collaboration, product demonstrations, onboarding internal...
-
Customer Success Account Manager
hace 2 semanas
Monterrey, Nuevo León, México Microsoft A tiempo completoThe Customer Success Account Manager builds and executes shared plans with customers.Manages customer executive relationships through business reviews, strategic escalations, and administration of customer contracts.Enable customers to use their benefits effectively.Provides direction for other members of the Account Team to develop a deep understanding of...
-
Technical Consultant Int
hace 2 semanas
Monterrey, Nuevo León, México Blue Yonder A tiempo completo**Role Summary**:**Role Details**:- Should have working knowledge of control-m batch scheduling tool and understand batch processing design and SLA's.- Should work as a liaison between Consulting, Support and Cloud Services to ensure smooth and efficient implementation and integration between technical and functional system requirements during on-boarding of...
-
Technical Consultant- Int
hace 2 días
Monterrey, Nuevo León, México Blue Yonder A tiempo completoTitle: Technical Consultant IntermediateLocation: Monterrey, México (Remote)What you'll do:Provide applications and projects with technical support for Integration technologies like Connect, DMS, and PDC.Respond to and resolve incidents escalated from operational teams and performance tuning requests utilizing critical thinking skills.Create and maintain...
-
Senior Technical Advisor
hace 2 semanas
Monterrey, Nuevo León, México Kbr A tiempo completo**Responsibilities**- Responsible for technical content on construction released structural drawings for structural steel and concrete- Responsible for preparing structural calculations for structural steel and concrete- Responsible for conceptual and final foundation design including spread footings, piles, and drilled shafts- Responsible for preparing...
-
Technical Advisor
hace 2 días
Monterrey, Nuevo León, México Kbr A tiempo completoUnder broad direction, functions as a technical specialist who makes decisions and recommendations that are recognized as authoritative and have a far reaching impact on extensive engineering and related activities of the company.Negotiates critical and controversial issues with top-level engineers and officers of other organizations and companies.Performs...
-
Technical Account Manager
hace 12 horas
Monterrey, Nuevo León, México Atlas Copco Mexicana Sa De Cv A tiempo completo**About Industrial Assembly Solutions**We are a key part of most industries, providing innovative solutions that help our customers succeed. Our products and services are designed to meet the needs of a wide range of industries, from electronics to medical research.**Job Overview**As a Technical Account Manager, you will be responsible for developing and...
-
Technical Consultant- Int
hace 3 semanas
Monterrey, Nuevo León, México Blue Yonder A tiempo completoTitle: Technical Consultant IntermediateLocation: Monterrey, México (Remote)What you'll do:- Respond to and resolve incidents escalated from operational teams and performance tuning requests utilizing critical thinking skills.- Create and maintain documentation related to services, solutions and interfaces.Work with the performance support team to plan...