Customer Success Account Manager
hace 3 semanas
The Customer Success Account Manager builds and executes shared plans with customers.
Manages customer executive relationships through business reviews, strategic escalations, and administration of customer contracts.
Enable customers to use their benefits effectively.
Provides direction for other members of the Account Team to develop a deep understanding of their customer's business and technical objectives.
Sets priorities for Microsoft to contribute to the customer's success in those areas.
Plans the delivery of services to achieve success criteria for top priority solutions and workloads.
Provides direction and orchestration related to overseeing and managing the delivery of projects and programs to achieve defined success criteria for prioritized customer solutions and workloads.
Develops and executes technical skilling plan to build technical expertise aligned with customer and business priorities.
**Responsibilities**:
Customer Relationship Management
- Learns customer engagement role and develops foundational relationships with key customer stakeholders (e.g., Information Technology Directors, Chief Technical Office (CTO), Chief Innovation Officer (CIO), Line-of-Business leaders) and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders (e.g., Account Executive, Account Technology Strategist) and with guidance from senior colleagues.
Expands customer relationships beyond the current support contract owners with a focus on understanding business priorities and how they tie to consumption outcomes.
- Gathers information on the business and Information Technology objectives for customer organizations to identify customer needs and create a shared plan to support customer outcomes using partnerships with other account team leaders.
Captures new customer needs and outcomes identified during the delivery of support programs, success engagements, and other projects.
Account Planning
- Engages in conversations with customers that present the strategic alignment between the customer objectives and support contract to set a long-term strategy for consumption aligned to those priorities.
Develops a program, identifies executive sponsors for a contract, and prioritizes engagements to address strategic outcomes and drive customer success.
Articulates the case for change to drive solution and operational health in collaboration with other account team leaders.
Supports account planning to help customers transform to modern digital approaches.
- Plans a portfolio of work (e.g., Support programs, implementation projects, success engagements) to drive outcomes aligned with customer's prioritized solutions and workloads.
Creates opportunities for support contract renewals, partner with seller's to lead to upsell and transition to Unified Support by clearly articulating customer outcomes and how Support capabilities can help them achieve those outcomes.
Supports efficient delivery of contracts and customer value, leverages managed intellectual property (MIP), and enhances offerings in alignment with compliance policies.
Opportunity and Pursuit Management
- Captures, communicates, and brings forward recommendations from customer insights to sellers in identifying and producing support revenue opportunities (e.g., add-ons, renewals).
Collaborates with internal teams and sellers to help identify growth opportunities through account planning and delivery execution.
Directly enables cloud consumption revenue through consumption planning.
Consumption and Delivery Execution
- Connects identified opportunities, questions, and/or issues from customer organizations.
Works with the appropriate internal Microsoft technical/sales teams or partners to address, using foundational technical knowledge to identify the right internal teams.
Begins to take ownership for team coordination.
Identifies and mitigates blockers to customer success goals.
- Leads and is accountable for the execution of customer support obligations.
Accelerates production level consumption through delivery orchestration by driving solution and operational health for challenging and/or complex customer accounts (e.g., high-revenue generation, complex transformation) across the solution and support lifecycle.
Is accountable for the delivery of support for resolution of critical escalated issues by leveraging Incident Managers and Support teams.
Shares updates to the customer and manages their expectations.
Shares support-related feedback through appropriate channels to drive continuous process improvement.
Technical Skilling
- Leverages intermediate technical expertise to act as a technology advisor and visionary.
Begins to connect technical considerations to business needs.
Identifies cross cloud technology, solutions, and services to help address specific customer scenarios.
Articulates cross cloud technology components and how they aggregate to heterogeneous solutions.
Leverages exper
-
Customer Success Account Manager
hace 4 días
Monterrey, Nuevo León, México Microsoft A tiempo completoBuilds and executes shared plans with customers.Manages customer executive relationships through business reviews, strategic escalations, and administration of customer contracts.Enable customers to use their benefits effectively.Provides direction for other members of the Account Team to develop a deep understanding of their customer's business and...
-
Customer Success Manager
hace 4 días
Monterrey, Nuevo León, México Blue Yonder A tiempo completoBlue Yonder Title: Customer Success Advisor Intermediate- Overview- We partner with our customers to ensure they are maximizing value from their Blue Yonder products.You'll develop a deep understanding of the business operations and challenges of your assigned customers, understanding them in the context of their industry.You will be building long-term...
-
Jr Customer Success Manager
hace 2 semanas
Monterrey, Nuevo León, México Sutherland A tiempo completoWe are seeking a motivated and passionate person to join us as a Jr **Customer Success Manager.** We are a group of driven and hard-working individuals.If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you**Jr Customer Success Manager in this role get to**:- Develop...
-
Account Retention Manager
hace 3 días
Monterrey, Nuevo León, México Teletrac Navman A tiempo completoAbout the RoleWe are seeking a highly skilled Account Retention Manager to join our team. As an Account Retention Manager, you will be responsible for managing all retention, resign and client account activities to keep churn under annual targets.The successful candidate will drive increased revenue growth and existing customer base penetration through...
-
Customer Success Specialist
hace 4 semanas
Monterrey, Nuevo León, México Worldwide Express A tiempo completoPosted Tuesday, February 11, 2025 at 7:00 AMPURPOSEThe Customer Success Specialist will provide multi-level, operational account execution for GlobalTranz customers to maximize the company value creation and profitability opportunities.The Customer Success Specialist will have a strong customer-focus, attention to detail, and the ability to collaborate...
-
Account Success Associate
hace 7 días
Monterrey, Nuevo León, México Worldwide Express A tiempo completoJob DetailsThe Account Success Associate will play a critical role in driving account growth and success. This role requires strong analytical and communication skills, as well as the ability to work effectively in a team environment.Main Responsibilities:Develop and implement strategies to drive account growth and success.Collaborate with team members to...
-
Customer Success Expert
hace 3 días
Monterrey, Nuevo León, México Worldwide Express A tiempo completo**Job Description:**We are seeking a skilled Customer Success Expert to join our team at Worldwide Express. As a key member of our organization, you will play a crucial role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Support the Customer Success Manager and Enterprise Account Director(s) in executing daily...
-
Technical Account Manager Lead
hace 7 días
Monterrey, Nuevo León, México Pani Energy Inc A tiempo completoCustomer Success Manager Job SummaryWe're seeking an experienced Customer Success Manager to join our team at Pani Energy Inc. As a key member of our sales team, you'll report to our COO and serve as a critical intermediary during the mid-sales funnel. Your responsibilities will include sales collaboration, product demonstrations, onboarding internal...
-
Customer Success Specialist
hace 3 días
Monterrey, Nuevo León, México Worldwide Express A tiempo completoPosted Tuesday, February 11, 2025 at 7:00 AMPURPOSEThe Customer Success Specialist will provide multi-level, operational account execution for GlobalTranz customers to maximize the company value creation and profitability opportunities. The Customer Success Specialist will have a strong customer-focus, attention to detail, and the ability to collaborate...
-
Customer Success Coordinator
hace 3 semanas
Monterrey, Nuevo León, México Worldwide Express A tiempo completoThe Customer Success Coordinator is responsible for handling the foundational level operations and day to-day processes for their respective assigned accounts while growing their business.The Customer Success Coordinator will work directly with their respective team members to make sure their assigned customers receive the utmost customer service levels and...
-
Technical Account Manager
hace 5 días
Monterrey, Nuevo León, México Blue Yonder A tiempo completoOverviewBlue Yonder is a customer-focused, relentless work environment and in that spirit, we have transformed our service offering from a perpetual model to a SaaS model.In that effort, we are looking to grow our team of Technical Account Managers in the Customer Success Management Group.Scope of WorkThe Technical Account Manager is responsible for...
-
Customer Success Partner
hace 1 semana
Monterrey, Nuevo León, México Blue Yonder A tiempo completoAbout the roleWe partner with our customers to ensure they are maximising value from their Blue Yonder products.You'll develop a deep understanding of the business operations and challenges of your assigned customers, understanding them in the context of their industry.Your will be building long term relationships with both IT and business stakeholders,...
-
Customer Success Lead
hace 24 horas
Monterrey, Nuevo León, México Blue Yonder A tiempo completoAbout the RoleWe are seeking an experienced Customer Success Lead to join our team at Blue Yonder. As a key member of our account management team, you will be responsible for developing and executing plans to drive customer success and growth.Key ResponsibilitiesPartner with customers to understand their business operations and challengesDevelop and execute...
-
Customer Success Strategist
hace 6 días
Monterrey, Nuevo León, México Blue Yonder A tiempo completoUnlock Business Value with Blue YonderAbout the JobWe are looking for a Customer Success Strategist to join our team and drive long-term relationships with customers. You will represent the voice of the customer, collaborate on account plans, and identify areas of potential cross-sell and upsell opportunities.Develop a deep understanding of customer business...
-
Customer Success Manager
hace 2 semanas
Monterrey, Nuevo León, México Turnitin A tiempo completoCustomer Success Manager: Manages a portfolio of customers in the region, handling contract renewals, escalations, and account growth. Builds strong relationships with decision-makers to scale accounts. Ensures customers get the most value from solutions, retaining them and growing usage and adoption. Responsibilities: Manages a portfolio of...
-
Customer Success Coordinator
hace 7 días
Monterrey, Nuevo León, México Worldwide Express A tiempo completoPosted Monday, March 10, 2025 at 6:00 AMPURPOSEThe Customer Success Coordinator is responsible for handling the foundational level operations and day-to-day processes for their respective assigned accounts while growing their business with GlobalTranz as a whole. The Customer Success Coordinator will work directly with their respective team members to make...
-
Customer Success Coordinator
hace 2 semanas
Monterrey, Nuevo León, México Wwex Group A tiempo completoPURPOSEThe Customer Success Coordinator is responsible for handling the foundational level operations and day-to-day processes for their respective assigned accounts while growing their business with GlobalTranz as a whole.The Customer Success Coordinator will work directly with their respective team members to make sure their assigned customers receive the...
-
Senior Customer Success Manager
hace 2 semanas
Monterrey, Nuevo León, México Blueconic A tiempo completoFull-time, Remote (Mexico City or Monterrey)- Hurry upWe've got a dream to build_BlueConic is an international, high-growth SaaS company in the martech space.Built and supported by teams across the United States and around the globe, our industry-first customer data operating system empowers marketing and growth doers with an unmatched range of capabilities...
-
Account Manager
hace 3 días
Monterrey, Nuevo León, México C.H. Robinson A tiempo completoAbout the Role:We are seeking a highly skilled Account Manager to join our team. As an Account Manager, you will be responsible for delivering exceptional customer service and operational excellence to internal and external stakeholders.Duties and Responsibilities:Cultivate strong relationships with customers, addressing their needs and surpassing...
-
Customer Success Manager
hace 3 semanas
Monterrey, Nuevo León, México Ecaresoft Inc. A tiempo completoWe're looking for a Customer Success ManagerIf you consider yourself a hustler and want to work on some of the most exciting digital health projects, this is the job for youWe are an interdisciplinary team looking for someone with the right combination of initiative, organization skills and business knowledge to lead our customer success team.We are looking...