Agente Service Desk

hace 4 semanas


Monterrey, Nuevo León, México Xtatera A tiempo completo

Haz parte de nuestro equipo de trabajo
Agente Service Desk

Estudios: Técnico Sistemas, ingeniero trunco, Lic informática o afin.
Experiência en:

- Atención y seguimiento de los requerimientos de TI de los usuarios, vía teléfono, correo, chat, Web, App, Móvil
- Soporte tecnico remoto y en sitio.
- Soporte aplicaciones Nível 1.
- Asignación de casos a equipos de Nível 2, Documentación y escalación de Tickets
- Cumplir SLA's y KPI's del area.
- Soporte Nível: 1.5 o 2.
- Paquetería Office
- Configuración de Impresoras y otros periféricos
- User access (Active Directory, Office 365 etc
- Carga y configuración de Windows OS
- Soporte Técnico Redes

Softskill: proactivo, responsable, analítico, carácter y trató (nível operativo y gerentes)

Zona: General Escobedo

Tipo de puesto: Tiempo completo

Salario: $15,000.00 - $19,000.00 al mes

Experiência:

- Atención al cliente: 3 años (Deseable)


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