Customer Service Representative for Insurance Agencies
hace 2 semanas
**About Cover Desk**:
Cover Desk is a leading provider of virtual assistants to independent insurance agencies in the United States. We celebrate six years of successful partnerships, helping agencies grow and thrive with our highly educated and talented team based in Monterrey, Mexico.
**Job Scope**:
We are seeking a Bilingual Customer Service Representative - Virtual Assistant to support a US-based insurance agency. As a member of our team, you will provide insurance customer service and back-office assistance, including bilingual phone support in English and Spanish.
**Key Responsibilities**:
- Provide exceptional customer service via phone, email, and chat
- Assist with policy inquiries, claims processing, and other administrative tasks
- Collaborate with internal teams to resolve complex issues
- Maintain accurate records and reports
**Requirements**:
- College degree and/or 3 years of work experience in customer service or insurance industry
- Fluency in English and Spanish
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
**What We Offer**:
- Competitive compensation package
- Paid training and professional development opportunities
- Flexible work schedule and remote work options
- Opportunities for career growth and advancement
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