Specialist, Delivery Performance

hace 1 semana


Tlaquepaque, México Herbalife A tiempo completo

Overview:
**_
Deadline to receive resumes April 11th, 2023 6:00 pm_**

STATEMENT:
MAIN RESPONSABILITIES:
The Global Business Services (GBS) Delivery Performance Specialist is a level role, with responsibility at our Guadalajara Global Business Service Center to
- Support and constant review of a set of KPI´s and SLA´s that will be used to measure and report the quality, correctness, timeliness of the services provided by the different GBS service delivery units, especially the ones in scope of the new GBS operating model as per Project Thrive, namely Member Operations, HR and Finance.
- Develop and propose reporting solutions to PMR Lead to record and track efficiency, service levels, internal controls, quality, and general performance of the GBS service delivery units as defined in the respective Service Partnership Agreements.
- Collection of data from different systems and create reports through the reporting tool, in order to deliver them on time according to defined recipients.
- Build a standard process to generate and maintain the reports.
- Provide productivity reports to enhancement Process and Reports within the GBS scope functions, to the guidelines for Process Control outlined in the GBS Service Management Framework.
- Work with functional partners to re-engineer GBS processes and conduct the necessary supporting build out in Signavio tool or similar.
- Redesign operational processes maps at L4 and L5 levels to support GBS functions established in GBS Centers and contribute to a worldwide standard approach for Process Control Database within the guidelines and strategy outlined in the Global GBS Service Management Framework.

SUPERVISORY RESPONSIBILITIES:
NA

Job Qualifications:
SKILLS / EDUCATION / EXPERIENCE:

- Excellent command of Spanish and English language, both written and verbal is a prerequisite
- Strong focus in providing the highest level of customer service to both internal and external customers
- Confident, self-motivated, enthusiastic, innovative.
- Accepting and adapting to cultural differences.
- Strong logic and analytical skills of business-related processes
- Process improvement skills. Thinking out of the box mindset.
- Task & time management skills
- Ability to work under deadline pressure while maintaining a positive and professional attitude in a very fast-paced environment
- Extreme interest in performance management, focus on results, extreme ability to analyze and interpret data and translate it into executive summaries and stories.

**Experience**:
Required
- 2+ years of experience in process improvement and performance measurement and reporting functions.
- Strong knowledge of main MS Office 365 Suite apps
- Knowledge of Database and Data Warehouse technologies as well as reporting tools such as PowerBI, Tableau or similar.
- Knowledge in process documentation
- Project Management hands-on experience
- Knowledge of Oracle EBS and its Finance and HR related modules

Preferred
- Experience with one or more RPA technologies (e.g. UiPath, Automation Anywhere, Blue Prism)
- Working in global and virtual team/consulting assignment would be a definite advantage
- Presentation skills

**Education**:
Required
- Bachelor’s Degree or equivalent work experience in Business Administration or Engineering related areas.

Preferred
- Lean Six Sigma Certification

**Recruiter - Paulina Rivera**

**Position reports to: Luis Arcega



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