Computer Technician 2
hace 2 días
Are you Looking for a jumpstart in the IT Help Desk, Our IT team is looking for you
Mission Statement
To solve an incident within the agreed time schedule in our SLA. The aim is the fast recovery of the IT service, where necessary with the aid of a workaround. We strive to combine both customer service and technical expertise to ensure the best possible experience for our users.
Job responsibilities and functions
Person responsible for working on all tickets Level 2, Level 1 and if necessary, Level 0 assigned to them. If the technician is unable to resolve the issue assigned to them, they must escalate the issue to a higher level of support and continually following up until issue resolution.
New Hire ticket resolution, Separations, and transfer tickets.
Responsible for guidance and support for Level 1 and Level 1 Jr technicians.
Active Directory and Exchange Server experience.
Knowledge of basic Networking.
Experience in Helpdesk IT Contact Call center.
Service now knowledge or any other ticket handling system.
Active Directory and Exchange knowledge.
Asset Management
Remote Desktop Software
BitLocker
High priority printer configurations.
Basic Network Support and troubleshooting.
**Salary**: $4,200.00 per week
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