Desktop Support Technician

hace 5 meses

Tijuana, México Integon Service Co. A tiempo completo

**OUR COMPANY**:
Integon Service Co. supports its insurance company affiliates, which offer property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

With our Mexico headquarters located in Tijuana, Baja California, at Integon, with over 1000 employees, we continue to grow our portfolio of remote positions that can be filled anywhere in the country. We offer the stability of a large corporation with the flexibility of a remote or hybrid career.

We continue to build a caring and inclusive company culture and are proud to be certified as a Great Place to Work

**WHAT WE OFFER AS A GREAT PLACE TO WORK**:

- Highly competitive compensation and benefits package
- Paid Time Off (PTO) additional to your vacation days
- Career development and growth opportunities
- Full access to our wellness center and wellness initiatives
- Being part of an international organization with high exposure to multiple teams across North America

**Job Summary**:
The Desktop Support Technician provides technical support, incident and problem management to end users on complex issues regarding computer operations and networks including installations, moves, adds, system status, etc. and basic video and audio-conferencing end user support.

**Key Responsibilities**:

- Perform and document installs (moves, adds, and, changes, for personal computer (PC) hardware including PCs, notebooks, printers, LAN connections, telephones and other peripherals.)
- Diagnose and resolve complex hardware problems
- Resolve difficult problems and issues that may occur during or after installation
- Perform complex data backup and data recovery
- Identify and determine cause of problems. Initiate action and resolve the problem in a timely manner
- Enter ticket, request, or incident information into the approved database or tracking software
- Collect data from the database or tracking software. Create queries and design reports using the designated tools

**Preferred Qualifications**:
Education and Experience
- 0-2 Corporate environment experience

*experience on: Ticketing system, Network centralized software and DB, OS Imaging, Basic AD Knowledge

**Functional Skills**
- Advanced computer experience in networking and Windows configuration
- Ability to resolve problems of a difficult nature using documented work-around procedures
- Ability to identify and resolve basic hardware problems by associating customer reported problems and symptoms to pre-established resolutions using standard instructions from the manufacturer
- Sophisticated user of PC hardware and peripherals
- Demonstrates an ability to resolve problems that may occur during the installation of software

**Salary**: $30,000.00 - $31,000.00 per month

Work Location: In person

  • EUC Desktop Support Specialist

    hace 4 semanas

    Tijuana, Baja California, México Iron Systems A tiempo completo

    Job Summary:We are seeking a skilled Desktop Support Technician to join our team at Iron Systems. As a Desktop Support Technician, you will be responsible for managing desktop devices, including hardware, software, and connectivity incidents, and providing standard and approved hardware and software support and maintenance on Desktop Devices for their entire...

  • EUC Desktop Support Specialist

    hace 4 semanas

    Tijuana, Baja California, México Iron Systems A tiempo completo

    Job Summary:We are seeking a skilled Desktop Support Technician to join our team at Iron Systems. As a Desktop Support Technician, you will be responsible for providing top-notch support for our desktop devices, including hardware, software, and connectivity issues.Key Responsibilities:Manage desktop device incidents through to resolution, ensuring minimal...

  • EUC Desktop Support Specialist

    hace 3 semanas

    Tijuana, Baja California, México Iron Systems A tiempo completo

    Job Summary:EUC Desktop Support is a critical role within Iron Systems, responsible for managing desktop devices and providing exceptional support to our users. As a Desktop Infrastructure Technician, you will be the primary point of contact for all desktop-related issues, ensuring that our devices are running smoothly and securely.Key...

  • Desktop Support L1

    hace 5 meses

    Tijuana, México Iron Service Global Inc A tiempo completo

    **Desktop Support L1** **Minimum Experience 1-3 Years of Field Services Technician** **As an Onsite Support Technician, experience in service delivery and End user hardware and software Configuration troubleshooting providing quality services to the end users which includes the following key roles and responsibilities, but not limited to**: **Provide...

  • Desktop Support Specialist

    hace 1 mes

    Tijuana, Baja California, México Ntt Data A tiempo completo

    Req ID: 294183We are seeking a skilled Desktop Support Technician to provide technical assistance and support for desktops, laptops, and printers in Tijuana, Mexico.The ideal candidate will have basic knowledge of Windows operating systems and excellent client service skills. Responsibilities include performing basic configuration, assisting with simple...

  • Desktop Support Technician

    hace 2 meses

    Tijuana, México NTT DATA A tiempo completo

    **Req ID**: 294183 We are currently seeking a Desktop Support Technician - Field Tech to join our team in Tijuana, Baja California (MX-BCN), Mexico (MX). Performs basic configuration of deACsktop / notebook /printers. - May assist with simple parts replacementand repair on desktops /notebooks/ printers. - Travel may be required *Basic knowledge of Window...

  • Desktop Support Specialist

    hace 4 semanas

    Tijuana, Baja California, México NTT DATA Services A tiempo completo

    Job Summary:We are seeking a skilled Desktop Support Technician to join our team in Tijuana, Mexico. The successful candidate will be responsible for performing basic configuration of desktop, notebook, and printers, as well as assisting with simple parts replacement and repair.About the Role:This is a field-based position that requires travel. The ideal...

  • Desktop Support Specialist

    hace 1 semana

    Tijuana, Baja California, México Iron Service Global Inc A tiempo completo

    Job SummaryWe are seeking a skilled Desktop Support Specialist to join our team at Iron Service Global Inc. As an IT Field Technician, you will be responsible for providing top-notch technical support to our clients.About the RoleThis is a unique opportunity to work in a fast-paced environment where no two days are the same. You will be working on-site,...

  • Desktop Support Specialist

    hace 4 semanas

    Tijuana, Baja California, México Ntt Data A tiempo completo

    **Job Summary**We are seeking a skilled Desktop Support Technician to join our team in Mexico. The successful candidate will be responsible for performing basic configuration of desktops, notebooks, and printers, as well as assisting with simple parts replacement and repair.**Key Responsibilities**Configure desktops, notebooks, and printersAssist with simple...

  • EUC Desktop Support

    hace 6 meses

    Tijuana, México Iron Systems A tiempo completo

    Responsibilities: Manage desktop device (hardware, software, and connectivity) incidents through to resolution. Manage IMAC and desk side support services. Manage hard and soft break fix services for laptops and desktops. Provide standard and approved hardware and software (operating systems and standard office applications) support and...

  • Desktop Support Specialist

    hace 3 semanas

    Tijuana, Baja California, México NTT DATA A tiempo completo

    Job SummaryReq ID: 294183 NTT DATA seeks a skilled Desktop Support Technician to join our team in Tijuana, Mexico. The ideal candidate will possess basic knowledge of Windows operating systems and client service skills.This role performs basic desktop configuration, assists with parts replacement and repair, and may require travel. The successful candidate...

  • Desktop Support Technician

    hace 2 meses

    Tijuana, México NTT DATA Services A tiempo completo

    Req ID: 294183 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop Support Technician - Field Tech to join our team in Tijuana, Baja California (MX-BCN), Mexico (MX).Performs...

  • Desktop Support Technician

    hace 4 semanas

    Tijuana, México NTT DATA Services A tiempo completo

    Req ID: 294183  NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician - Field Tech to join our team in Tijuana, Baja California (MX-BCN), Mexico...

  • Enterprise Desktop Support Specialist

    hace 6 días

    Tijuana, Baja California, México Iron Systems A tiempo completo

    Iron Systems is seeking a highly skilled Enterprise Desktop Support Specialist to join our team. This role requires someone who can manage desktop devices, provide standard hardware and software support, and ensure that each device is installed with the appropriate image.Job Description:We are looking for a motivated individual with knowledge of Windows 7 OS...

  • EUC Desktop Support Specialist

    hace 1 semana

    Tijuana, Baja California, México Iron Systems A tiempo completo

    Job DescriptionWe are seeking an experienced EUC Desktop Support Specialist to join our team at Iron Systems. In this role, you will be responsible for providing top-notch support and maintenance for desktop devices, including hardware, software, and connectivity incidents.Responsibilities:Manage desktop device incidents through to resolution, ensuring...

  • EUC Desktop Support Specialist

    hace 1 mes

    Tijuana, Baja California, México Iron Systems A tiempo completo

    Job Title: EUC Desktop SupportAt Iron Systems, we are seeking a highly skilled EUC Desktop Support professional to join our team. The successful candidate will be responsible for providing top-notch support for our desktop devices, ensuring that they are running smoothly and efficiently.Responsibilities:Manage desktop device incidents through to resolution,...

  • Desktop Support Specialist

    hace 4 semanas

    Tijuana, Baja California, México NTT DATA Services A tiempo completo

    Job Summary:We are seeking a skilled Desktop Support Technician to join our team in Tijuana, Mexico. The successful candidate will be responsible for performing basic configuration of desktops, notebooks, and printers, as well as assisting with simple parts replacement and repair.About the Role:This is an exciting opportunity to work with a leading...

  • Desktop Support Technician

    hace 3 semanas

    Tijuana, México NTT DATA A tiempo completo

    Job Description Req ID: 294183 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop Support Technician - Field Tech to join our team in Tijuana, Baja California (MX-BCN), Mexico...

  • IT Desktop Support Specialist

    hace 13 horas

    Tijuana, Baja California, México Iron Systems A tiempo completo

    Job Description:In this role, you will be responsible for providing exceptional desktop support services to our clients.About the Role:You will be working as a part of our IT team to ensure seamless operation of desktop systems and resolve any technical issues that may arise.Your primary focus will be on managing desktop devices (hardware, software, and...

  • Senior Desktop Support Specialist

    hace 5 días

    Tijuana, Baja California, México Iron Systems A tiempo completo

    Job DescriptionWe are seeking a highly skilled Desktop Support Specialist to join our team at Iron Systems.About the RoleThis is a full-time position responsible for providing expert-level technical support and maintenance for desktop devices, including hardware, software, and connectivity issues.Responsibilities:Manage and resolve desktop device incidents...