Desktop Support Technician

hace 2 días

Tijuana, México Integon Service Co. A tiempo completo

**OUR COMPANY**:
Integon Service Co. supports its insurance company affiliates, which offer property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

With our Mexico headquarters located in Tijuana, Baja California, at Integon, with over 1000 employees, we continue to grow our portfolio of remote positions that can be filled anywhere in the country. We offer the stability of a large corporation with the flexibility of a remote or hybrid career.

We continue to build a caring and inclusive company culture and are proud to be certified as a Great Place to Work

**WHAT WE OFFER AS A GREAT PLACE TO WORK**:

- Highly competitive compensation and benefits package
- Paid Time Off (PTO) additional to your vacation days
- Career development and growth opportunities
- Full access to our wellness center and wellness initiatives
- Being part of an international organization with high exposure to multiple teams across North America

**Job Summary**:
The Desktop Support Technician provides technical support, incident and problem management to end users on complex issues regarding computer operations and networks including installations, moves, adds, system status, etc. and basic video and audio-conferencing end user support.

**Key Responsibilities**:

- Perform and document installs (moves, adds, and, changes, for personal computer (PC) hardware including PCs, notebooks, printers, LAN connections, telephones and other peripherals.)
- Diagnose and resolve complex hardware problems
- Resolve difficult problems and issues that may occur during or after installation
- Perform complex data backup and data recovery
- Identify and determine cause of problems. Initiate action and resolve the problem in a timely manner
- Enter ticket, request, or incident information into the approved database or tracking software
- Collect data from the database or tracking software. Create queries and design reports using the designated tools

**Preferred Qualifications**:
Education and Experience
- 0-2 Corporate environment experience

*experience on: Ticketing system, Network centralized software and DB, OS Imaging, Basic AD Knowledge

**Functional Skills**
- Advanced computer experience in networking and Windows configuration
- Ability to resolve problems of a difficult nature using documented work-around procedures
- Ability to identify and resolve basic hardware problems by associating customer reported problems and symptoms to pre-established resolutions using standard instructions from the manufacturer
- Sophisticated user of PC hardware and peripherals
- Demonstrates an ability to resolve problems that may occur during the installation of software

**Salary**: $30,000.00 - $31,000.00 per month

Work Location: In person

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