Quality Customer Service

hace 2 semanas

México ZF A tiempo completo

**What's Next? Join ZF**:
ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility.

ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility.

**Quality Customer Service**:

- Country/Region: MX- Location: El Marqués, Querétaro, MX, 76246Req ID 58161 El Marques - El Marqués, Mexico

**Position Summary**

Monitor and continually assess the quality of customer services. Develop and implement metrics and KPIs to measure customer satisfaction and service efficiency. Collaborate with internal teams to establish and maintain standard customer service procedures. Develop quality protocols and conduct periodic audits to ensure compliance.

**Responsibilities**
- Ensure quality assurance in production and line stoppages if customer requirements are not met.
- Manage timely responses without causing significant impacts to notifications of non-conforming products with customers.
- Provide support to the cross-functional team in root cause analysis and communicate progress to customers.
- Handle visits, requests, and charges from customers related to quality issues.
- Manage activities and expenses of technical representatives.

**Qualifications**
- Previous experience in quality management or customer service.
- Conversational english.
- Strong knowledge of data analysis tools and techniques.
- Excellent communication and problem-solving skills.
- Results-oriented with a focus on continuous improvement.

**What We Offer**
- Benefits above the law
- Major Medical Expenses Insurance
- Global growth opportunities
- Competitive Wages

**What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?**:
At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

Find out how we work at ZF:
**Job Segment**:Compliance, QA, Quality Assurance, Customer Service, Legal, Quality, Technology

  • Customer Service

    hace 5 días

    Ciudad de México Human Quality A tiempo completo

    Important and prestigious company requires Customer Service Customer retention and advice to understand their needs and align products and services United States customer service Experience in call center or customer service via telephone, Minimum 2 years experience From high school completed Advanced oral and written English between b2 and c2. Hours...

  • Customer Service

    hace 7 días

    México Bosch Group A tiempo completo

    Company Description **Work #LikeABosch** Our strategic objective is to create connected solutions, improving the quality of life worldwide. Let’s grow together, enjoy more, and inspire each other. - **Reinvent yourself**:At Bosch, you will evolve. - **Discover new directions**:At Bosch, you will find your place. - **Balance your life**:At Bosch, your job...

  • Customer Service

    hace 4 semanas

    México Trabaja en Intugo A tiempo completo

    **Customer service on site.** **Requires**: 6 MONTHS CUSTOMER SERVICE EXPERIENCE REQUIRED EXCELLENT ENGLISH COMMUNICATION SKILLS ARE A MUST **Activities**: *HANDLE INBOUND/OUTBOUND CALLS AND ADDRESS CUSTOMER CONCERNS AND INQUIRIES - ADDRESS CUSTOMER COMPLAINTS AND PROVIDE APPROPRIATE SOLUTIONS - EDUCATE CUSTOMERS ON THE PRODUCT AND SERVICES OFFERED BY THE...

  • Customer Service

    hace 4 semanas

    México MTA Automotive A tiempo completo

    MTA Automotive Italian company requests for its plant located in Querétaro, México: **Customer Services** Responsibility: - Improve the effectiveness of customer service and facilitate organic growth; - Take responsibility for customer problems and follow up on their resolution; - Develop standard work procedures, adapting them to each customer; -...

  • Customer Service

    hace 1 semana

    México MSNS HR TECHNOLOGY LLC A tiempo completo

    **Rol: Customer Service (Múltiples roles)** **Aperturas: 10+ contrataciones** **Ubicación: - Monterrey N.L. México** **Modelo: - Híbrido Monterrey** **Salario: - BRUTO 20K-25K MXN/Mes + Beneficios Estándar** **Inglés Comunicación: Avanzado** **Experiência**: 6+ Months Experience in Customer Service / BPS (bilingual costumer support, no IT...

  • Customer Quality Engineer

    hace 4 semanas

    México Harman International A tiempo completo

    Location: - MX_Lote Bravo Juarez_ 2290 Ave Torres - Additional Location: - Lote Bravo, Juarez, Mexico - Job Family: - Quality - Worker Type Reference: - Regular - Permanent - Pay Rate Type: - Salary - JOB ID: - R-33210-2024 **Description & Requirements**: **What You Will Do** - Responsible for field containment and rework activities at customer...

  • Service Desk

    hace 4 semanas

    Ciudad de México Rappi A tiempo completo

    It is time for you to join us to show the world that we are the company that is coming to change paradigms, where we revolutionize hours, minutes and seconds. Because in Rappi WE SEE OPPORTUNITIES where others see problems. WE SEE CLOSENESS where others see distance. WE SEE ADRENALINE where others see pressure. Join a team where we are all capable of...

  • Customer Service

    hace 5 días

    México Asahi Kasei Plastics Mexico A tiempo completo

    Asahi Kasei has a job opportunity for a: **CUSTOMER SERVICE COORDINATOR** **Position Purpose**: Coordinate and ensure the administrative process of the customers orders, following the internal processing structure with the purpose of attending the needs and requirements of our clients sending them to the appropriate area. **Main Activities**: Coordinate...

  • Customer Service Agent

    hace 7 días

    México ReservHotel A tiempo completo

    ReservHotel is a state of the art Hotel and Air package booking engine. Our travel partners include some of the most prestigious hotels in Mexico and the Caribbean as well as all major air carriers. Customer Service Agents for our call center will provide support across a number of communication channels. Support will include: modifications and handling of...

  • Customer Service Agent

    hace 7 días

    México ReservHotel A tiempo completo

    ReservHotel is a state of the art Hotel and Air package booking engine. Our travel partners include some of the most prestigious hotels in Mexico and the Caribbean as well as all major air carriers. Customer Service Agents for our call center will provide support across a number of communication channels. Support will include: modifications and handling of...

  • Customer Quality Engineer

    hace 7 días

    México PPG A tiempo completo

    As a Customer Quality Engineer you will, responsible and accountable for customer quality issues. You will be the link between Technical Lab, Sales & Manufacturing Operations; be a leader in Root Cause Analysis, ensuring response. Single contact for all type of customer claims from warranty and post warranty product claims between sales and operations. You...

  • Customer Service

    hace 3 semanas

    México Grupo Albatros A tiempo completo

    **GRUPO ALBATROS SOLICITA** **CUSTOMER SERVICE** **Requisitos**: **BACHILLERATO CONCLUIDO** **INGLÉS 70%** **ATENCION A CLIENTE** **EXCELENTE ACTITUD DE SERVICIO** OFRECEMOS SUELDO COMPETITIVO PRESTACIONES DE LEY DE LUNES A VIERNES CON UN DIA DE DESCANSO ENTRE SEMANA Tipo de puesto: Tiempo completo Salario: $8,292.17 - $13,000.00 al...

  • Customer Service

    hace 2 semanas

    México Grupo Albatros A tiempo completo

    **GRUPO ALBATROS SOLICITA** **CUSTOMER SERVICE** **Requisitos**: **BACHILLERATO CONCLUIDO** **INGLÉS 70%** **ATENCION A CLIENTE** **EXCELENTE ACTITUD DE SERVICIO** OFRECEMOS SUELDO COMPETITIVO PRESTACIONES DE LEY DE LUNES A VIERNES CON UN DIA DE DESCANSO ENTRE SEMANA Tipo de puesto: Tiempo completo Sueldo: $8,292.17 - $13,000.00 al...

  • Customer Service and Sales

    hace 7 días

    México Quimati A tiempo completo

    Customer Service Executive Advanced English. Experience in the position in industrial manufacturing companies. 2 years minimum. Activities: - Respond to customer requirements. - Generate production orders in the system, follow up of OC. - Generate output orders for product delivery. - Monitor the transfer and ensure effective delivery. - Responsible for...

  • Customer Service

    hace 4 semanas

    México KIRBYMEX SA DE CV A tiempo completo

    ESTAMOS EN BÚSQUEDA DEL SIGUIENTE TALENTO CUSTOMER SERVICE Escolaridad: Ingeniería o Licenciatura concluida. Nível de inglés avanzado Dominio de Microsoft Office intermedio-avanzado Experiência indispensable: 1 año en el puesto Si te interesa la vacante y cubres con los requisitos mencionados comparte tu información y estaremos en contacto...

  • Customer Service

    hace 7 días

    México reclutamiento art A tiempo completo

    ¡ESTAMOS CONTRTANDO CUSTOMER SERVICE! Ofrecemos: Sueldo: $35,000 a $45,000 Prestaciones superiores a la de ley. **Requisitos**: - Experiência en el ramo automotriz - Experiência mínima de 2 años en atención al cliente - Inglés: Avanzado - Escolaridad: Lic. Admón., Ingeniería en Logística o Afin. Dias que se labora: De lunes a viernes Horario:...

  • Customer Service Contact

    hace 3 días

    México Valeo A tiempo completo

    Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized...

  • Customer Service Agent

    hace 6 días

    México USA TRANSFERS A tiempo completo

    USA TRANSFERS, se encuentra buscando Ejecutivos de Atención al cliente / Customer Service. *Requisitos: - Disponibilidad de horario. - Nível alto de inglés (escrito, oral, comprensión auditiva) y habilidades informáticas. - Experiência mínima de 1 año en área de atención a clientes, customer service. Competencias: Excelente actitud de servicio,...

  • Customer Service

    hace 7 días

    México Metrican Estampados S.A. de C.V. A tiempo completo

    **CUSTOMER SERVICE** - **Perfil requerido**:_ **Experiência**: - Licenciatura terminada - Customer Service en el giro automotriz: 2 años (Obligatorio) - Portales del giro automotriz: 1 año (Deseable) - Ingles intermedio (Deseable) - Procesos de embarques a clientes - Planeación de Producción - Experiência en la Industria Automotriz **FUNCIONES**: -...

  • Quality Assurance Specialist

    hace 4 semanas

    Ciudad de México Concord Servicing A tiempo completo

    Quality Assurance Customer Service **Responsibilities**: - Maintain and develop internal support and call center quality standards; - Assess support interactions based on internal standards; - Accompany evaluations with meaningful and constructive feedback; - Discuss and explain feedback with agents in regular meetings; - Analyze all customer service...