Customer Pm
hace 2 meses
**JOB DESCRIPTION**
**Position**:Customer Project Manager for Core and Business Applications**
**Work Location**: Mexico - REMOTE (Must work in USA Time Zones)
**No. of Positions: 1**
Maximum Submissions per Supplier - 5
**Skill Sets and Requirements**:
**Duration: 12 Months, Extendable based on Nokia Requirement**
**Description**:
Hands on and detailed oriented Project Manager with telecom background and experience in customer delivery and SW development projects
Overall, Nokia is looking for individuals with a “TELECOM-IT PM DNA” who take ownership and responsibility for their projects, work with mínimal supervision, and able to represent Nokia in front of the customer.
**For Core projects**:
Projects may involve and require high level knowledge of Packet Core, VNF concepts, 5G, Cloud migration, and AWS integration and deployment as well as knowledge of IMS/SDL concepts and architecture and specifically the CMM, AMF, MME, SMSf, CFX5000, AAA, and strong preference on 5G and Cloud deployments.
Special focus might include messaging services including MMSC, SMS-GW and MSA platforms.
Projects might include green field deployments, expansion, migration, virtualization, upgrades, and Care work.
**For Business Application projects**:
JIRA and Confluence experience is a plus.
Experience with Big data, Artificial Intelligence, and Machine Learning projects could be a requirement.
Device Management addresses a unified communications across the internet to manage a wide range of devices effectively, efficiently, and securely across multiple domains including mobile devices, home devices such as sensors/M2M, and other CPE (customer premises equipment).
Nokia One Portal is a device management system and Nokia Hosted Deployment Services Platform offers a development and testing environment which is used before the SW is deployed into production.
We are looking for PMs who could take leadership after the onboarding period and grow in the role technically and with soft skills. PMI PMP certification is a plus.
**Key responsibilities**:
**PM Job Key Tasks & Responsibilities**:
- Manages customer program (collection of projects managed together for business benefits) or project* for a defined product and / or service scope for a medium / large and / or complex customer contract with medium / high risk probability.
- Contract might be defined as key project by BG / market. Delivers the operational and project single/multiple BG / BUs scope to the customer.
- Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).
- Assures consistency among project financial, product and service forecast activities.
- Participates in pre-sales and sales process activities.
- Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.
- Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it.
- Ensures project contract management process is initiated and executed.
- Defines the customization of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).
- Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
- Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.
- Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.
- Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.
- Actively applies appropriate best practices and lessons learned throughout the life of the project. Monitors, controls and reports KPIs defined in customer contract.
- Ensures data in all project-related tools and repositories is kept up-to-date and with high quality.
- Conducts thorough risk management for all project risks and opportunities.
- Seeks to define new opportunities to expand and renew contracts with the customer.
- Leads the project team.
- Completes the project closure and / or handover as required.
Delivery Projects might include pre-sales support (reviews of SoW), integration lab testing in both Nokia and/or Customer environments, and customer deployment (FOA and production).
- Preferable telecom technical background, strong technical foundation, eagerness to learn a must.
- Strong leadership and able to manage high pressure situations
- Able to represent Nokia with skills in managing customer expectations and requests
- Experience with customer delivery and d
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